OEM wheel coating chips caused by shop or rocks? - Mercedes-Benz Forum

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post #1 of 2 (permalink) Old 09-28-2011, 02:00 PM Thread Starter
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OEM wheel coating chips caused by shop or rocks?

Took my car in for tire replacement on the rear wheels on my 2007 c230. Got the car back and took it home (close to 8pm). Next morning, inspected the wheels and noticed chips (dime size) on wheel and some little dents. Both are around the lip of the wheel. Chip is fresh cause its white. The rest of the wheel is dirty cause it hasn't been washed. Took it back to the shop, talk to the manager, they claim its not their machines and that its rocks causing the damage.

I only live a few miles from the shop so I was not traveling far or fast enough (freeway speed) to get rock damages. The chip is too big to be rock chips. I've seen rock impacts on my wheel and it is tiny and only dented into the wheel rather than cause a chip in the coating. Also, the dime size chips are on both wheels they worked on. Plus both damages are on the lip of the wheel. Rock impacts are random and would probably hit other areas of the wheel instead of somehow hitting both wheels on the lip each...

Anyone with similar OEM wheels have any chips? What was the cause? How about rock damages. Did those rock damages cause any chips or just dents?
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post #2 of 2 (permalink) Old 10-01-2011, 06:29 PM
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Sounds unlikely to be rocks. Probably either chipped by putting on or taking off wheel balancing weights, or when removing or refitting tires with the machine, assuming the operator was doing it wrong. As you said I can;t imagine rock chips happening suddenly when you've never had any like this before and coincidentally at the same time, on two tires at once, on the lip on both, and just so happens to be the two they worked on for you. It may very well be true that their machines didn't do the work, but maybe somebody there dropped something on the wheels, curbed them while driving the car, etc.

If you tell them you know your car inside and out (of course) and you know the condition of the wheels before bringing them in, then they have no real argument. They get discounts on wheel repairs and could have them fixed for you. If the manager won't help, go over his head to corporate, especially if it's a chain. As soon as the person you're dealing with stops helping you, it's always best to move on to their superior so you don't keep wasting your time. By the way, I've been told by two friends who are managers at different stores that whenever a customer says "this is wasting my time" they are instructed to assist them if at all possible because they can't readily compensate for loss of work, days off, etc. Weird but seems to work.


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