Recall Clearance Letter - Mercedes-Benz Forum

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post #1 of 2 (permalink) Old 08-04-2011, 04:11 AM Thread Starter
BenzWorld Junior Member
Date registered: Apr 2009
Vehicle: 2005 CLK500 Cabrolet
Location: Auburn, WA
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(Thread Starter)
Recall Clearance Letter

I'm in the process of selling my 05 CLK Cabriolet to a citizen of Vancouver, B.C., Canada. In order for them to transport the car across the border and get it properly licensed in Canada, they need a "Recall Clearance Letter" on Mercedes-Benz stationary.
I called customer service and was SHOCKED to learn Mercedes-Benz will provide the necessary letter BUT charges a "service fee" of $350! There doesn't seem to be any rational for the charge because they already have the necessary information on their computer system and all that's required is hitting the "print" button and putting the letter in the mail.
After owning 4 Mercedes-Benz automobiles, the likelihood of me buying another turned from probable to totally out of the question! If this is where Mercedes-Benz "customer service" is headed, I'm afraid I don't need the headache.
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post #2 of 2 (permalink) Old 08-05-2011, 08:08 PM
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Date registered: Jul 2010
Vehicle: 2007 ML320 CDI Pkg 2
Location: Ontario, Canada
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Ask your local dealer for a VMI Vehicle MAster Inquiry print off (free) from their system and it will suffice for Cdn importation.
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