I was wrong - Mercedes-Benz Forum

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post #1 of 5 (permalink) Old 04-26-2011, 04:26 AM Thread Starter
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I was wrong

A while back I had an argument with someone on the board about Mercedes dealerships. The poster was calling them "Stealerships" and I was saying how I rely on them and trust them. I was wrong. They do try to take advantage of you when they can.

I've caught the dealer trying to do repairs that weren't needed and trying to get out of CPO warranty work. I do believe that this is fostered by the Mercedes corporation.

In my experience with car dealers, there are always disagreements and times where I thought I might have been taken advantage of but, I've never seen it so blatant as with Mercedes.
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post #2 of 5 (permalink) Old 04-26-2011, 05:14 AM
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In this tough economy they're probably trying anything to milk out a few extra dollars from every vehicle that is under warranty. They really should be telling you before they do these repairs.

Try to find a specialized mechanic that works on Mercedes-Benz. I think if you find the right one they'll charge you less and let you know exactly what they'll be doing before they actually do it.

I will only take my cars to Mercedes as a last resort. Unless of course I'm under warranty and even then I would make it clear with the service advisor to call me before doing any other repairs/services. I've lost too much money in the past from Mercedes stealerships so I've learned my lesson.
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post #3 of 5 (permalink) Old 04-26-2011, 05:44 AM
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Tell me about it. was just quoted over $3,600 to replace 2 lower control arms on my '03 S500 4Matic. When I said that was crazy, he more or less aged and asked me to return for the alignment after the repair was done elsewhere.

How do they hope to do business this way?
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post #4 of 5 (permalink) Old 04-26-2011, 08:00 AM
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Taking advantage of others when you have a chance is a human thing. Indy charge less, but provide less, what doesn't make them honest guys. This is why I do all my oil changes myself, even those $25 offers sound tempting for the mess I have to go trough. But at least I know my oil filter got changed
What really hits me with dealers is 200% markups on parts and than giving 20% discounts to "loyal customers".
Than charging $75 for key programing that takes 90 seconds. I know Star computers are expensive, but how much they wear out in 90 seconds?
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post #5 of 5 (permalink) Old 04-26-2011, 08:47 AM
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I’ve paid over 400% more for parts from the dealership than I could get elsewhere.
They do charge crazy amounts for parts and service, and can get away with it because people keep going back.

This is why I do all of the work myself, and try and get parts online as much as possible.

May as well try and get some of your money back while you can.
You can get a $100 gift card from this link if you say you have a 1998 slk230. It's good for both parts and service.


1979 Pontiac Firebird 5.7- 86,142 miles
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1987 Chevrolet Sprint 1.0 - 139,000 miles
1989 Oldsmobile Cutlass Calais S - 123,000 miles
1989 Chrysler New Yorker - 95,000 miles
1991 Dodge Stealth R/T - 101,000 miles
1999 Dodge Durango - 178,000 miles
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