Date registered: Mar 2011
Vehicle: 2013 SL550, 2011 E550 4-Matic, 2010 S550, 2010 BMW X3
Location: Near Myrtle Beach, SC
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Has MBUSA Really Lost My Car?
Has anyone else had this problem with MBUSA on shipping a new car? Specifically, their shipper out of the Brunswick, Georgia processing facility.
I ordered a 2011 E550 back in January. It arrived at port and was released from Brunswick a week ago (about 280 miles, 5 hours, from here). I am told it was picked up by the MBUSA shipper last Friday and was "supposed" to be at the dealer in 3 days. I AM ANXIOUS!!!!
Now, however, no one knows where my car is. To me that says it's lost. But I could be wrong. You see, I've been corrected that "it is not lost", but that "it is on the truck." Unfortunately, no one seems to know where "the truck" is. Perhaps it's not the car, but the truck that is lost?
Anyway, I've also been told that the problem is with a new shipper MBUSA is using and it's likely that the "new" shipper will pick up the cars and hold them at a lot, or different lots, shuffling them around until there's a full load to haul. This is done to maximize their loads. This also, I assume, requires putting cars on and taking them off the shipping trailers several times. So are the cars being moved around a lot and exposed to unnecessary damage? Just great!!
Regardless, it looks like it may take MBUSA longer to truck a car 280 miles than Mercedes takes to ship an entire boat load of the things across the North Atlantic.
Does MBUSA truly have no way of tracking their delivery trucks? Is there really no schedule for getting a customer's vehicle to the dealers?
It's sad that a vehicle with such superior technology is at the mercy of such an incompetent and antiquated shipping policy/company/management.
Our dealer is great to work with. We have no reason to doubt them and we have nothing but great things to say about them. But they too are at the mercy of this incompetence. They are also "very confident" that the car will "show up soon." (Hopefully before the 2012's come out.)
While we were always BMW people, we switched last year. This is our THIRD new MB purchase this year (2010 S550, and a 2010 ML350.) Based on the apparent incompetence of this last transaction, it may be our last. Order a BMW and you can watch the thing get built from your computer, track it, know the day it will be at your dealer. Meanwhile, a MBUSA Mercedes is "on the truck"-----somewhere.
Thanks for letting me vent a bit.