GLK 350 Service Notice - Mercedes-Benz Forum

 
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post #1 of 10 (permalink) Old 03-03-2011, 01:26 PM Thread Starter
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GLK 350 Service Notice

We have a 2010 GLK and cannot (nor can our mechanic), figure out how to reset the service notice. It keeps telling us to "service", "service overdue", etc. and we just had it serviced. Help...
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post #2 of 10 (permalink) Old 03-04-2011, 07:01 AM
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The service you had performed, was it done at the dealership or by an independent mechanic?
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post #3 of 10 (permalink) Old 03-04-2011, 07:44 AM
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Right behind you

My '10 GLK is just coming up for 1y service. MB wants $789 for a 3yr prepaid ervice package. Sounds awfully expensive for 3 oil changes. My local German garage will do it for less than 1/2 using Mobil 1. They claim the dealer still has to do warrany work since they will be stamping my service book. Thoughts?
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post #4 of 10 (permalink) Old 03-04-2011, 07:56 AM
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Where you have your vehicle serviced is solely your choice. However, MB may not cover warranty work when they see scheduled services were done elsewhere. I personally have the dealership perform all scheduled services while the car is still in the warranty period. Yes, it's expensive, but so will be warranty repairs that are not covered.

Just my opinion.
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post #5 of 10 (permalink) Old 03-04-2011, 08:21 AM
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Originally Posted by Mij8888 View Post
My '10 GLK is just coming up for 1y service. MB wants $789 for a 3yr prepaid ervice package. Sounds awfully expensive for 3 oil changes. My local German garage will do it for less than 1/2 using Mobil 1. They claim the dealer still has to do warrany work since they will be stamping my service book. Thoughts?
Is the mechanic using MB filters and spec grade oil? Don't forget the dealership has a higher overhead cost like giving you a loaner car for the day/week when you get service work done, MB ongoing training programs for their mechanics, kick ass customer lounges, washing your car every time it pulls back out of the shop. You have to weigh all these things in before disputing pricing.

A Benz is like a good wife: Not overly expensive to maintain, but neglected gets expensive awfully quick!
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post #6 of 10 (permalink) Old 03-04-2011, 08:35 AM
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You or your mechanic should look at this
http://www.startekinfo.com/StarTek/doclist.jsp
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post #7 of 10 (permalink) Old 03-04-2011, 09:34 AM
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Peter, the link does not work.

I used to have a great local shop specializing in German cars. They can be just as good.

By law, MB would have to honor the warranty unless they could prove the problem was caused by lack of service. Just remember that after the warranty is over, problems are sometimes still covered or split in cost for good dealership customers.
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post #8 of 10 (permalink) Old 03-04-2011, 07:13 PM
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Originally Posted by gforaker View Post
I used to have a great local shop specializing in German cars. They can be just as good.

By law, MB would have to honor the warranty unless they could prove the problem was caused by lack of service. Just remember that after the warranty is over, problems are sometimes still covered or split in cost for good dealership customers.
So are you telling him use the Indy, cause just as good or use dealership service loyalty in hopes of goodwill warranty work down the road?

A Benz is like a good wife: Not overly expensive to maintain, but neglected gets expensive awfully quick!
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post #9 of 10 (permalink) Old 03-05-2011, 07:48 AM
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Choice is his. There are good points to both. I just wanted to correct that as long as he has receipts MB has to honor the warranty.

For me, I will choose the dealer for now while under warranty. My great indie closed a few years ago. There are others I know about, but have not tried. My dealer is 50 miles away, but does free pick up and delivery.
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post #10 of 10 (permalink) Old 03-05-2011, 11:49 AM
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Quote:
Originally Posted by Mad Dawg 350 View Post
Where you have your vehicle serviced is solely your choice. However, MB may not cover warranty work when they see scheduled services were done elsewhere. I personally have the dealership perform all scheduled services while the car is still in the warranty period. Yes, it's expensive, but so will be warranty repairs that are not covered.

Just my opinion.
I wanted to back up what gforaker said, that by law car manufacturers cannot force you to do any maintenance at their facilities to remain under warranty. So long as you can prove the work was done on time and properly you are within your legal rights to repair your car yourself or take it anywhere. I know lots of exotic car guys who do most of their own repairs because they don't trust the dealer monkeys.

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