M-B USA owner support? - Mercedes-Benz Forum

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post #1 of 3 (permalink) Old 02-24-2011, 07:06 AM Thread Starter
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M-B USA owner support?

You may have seen the news that by the end of June this year Penske Auto Group will no longer be importing and distributing smart cars. M-B USA will handle smarts from that point on (with a lot of the details yet to be revealed.)

My question is what is the overall opinion of M-B USA when it comes to supporting owners? Have you had generally positive experiences when dealing with them or not? Do they support owner groups and events? Are they responsive to complaints, etc? Just trying to get a feel for where we're going as smart owners with this transition. TIA!
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post #2 of 3 (permalink) Old 02-24-2011, 02:56 PM
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I have never asked them for good will or anything else that costs them serious money. For the little things like literature and build sheets it depends on who answers your call. All of my experiences were positive except for some guy in the literature department who couldn't wait to get off the line.

The most frequent complaint I've read on here is they won't back us in most (if not all) disputes with the dealers. The canned response seems to be 'they are independently owned and we have no control over them'.

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post #3 of 3 (permalink) Old 02-24-2011, 03:09 PM
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