I need contact for Germany Benz Headquarters to complaint on a service at the dealer - Mercedes-Benz Forum

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post #1 of 7 (permalink) Old 02-15-2011, 06:19 PM Thread Starter
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I need contact for Germany Benz Headquarters to complaint on a service at the dealer


I had very bad experience at my last visit to the local dealer. They broke something in the car and they are covering it up. US headquarters cant help me - they just dont care since it doesnt concern them. So I need to complaint to the Germany headquarters. Maybe someone will listen and pay for the damage they did.

Please if anyone can help me get some sort of contact info or place where I can complaint.
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post #2 of 7 (permalink) Old 02-15-2011, 07:33 PM
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Czesc doktorek.
I am not sure German headquarters will care on overstepping MBUSA authority.
We do have German members here that can provide you with phone numbers, but do you speak German?
The member Diesel Benz seems to be well informed, so I would ask him.
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post #3 of 7 (permalink) Old 02-16-2011, 05:02 AM
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They're not going to do anything. Through what contacts have you gone already to try and remedy your situation? MBUSA has no power over the dealer's service dept. unless they act out of good will and pay for you.

Why don't you get a lawyer?

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post #4 of 7 (permalink) Old 02-16-2011, 06:33 AM
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In most states, car dealers are regulated industries. so your best bet for satisfaction may be as close as your state's consumer protection agency.
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post #5 of 7 (permalink) Old 02-16-2011, 08:33 AM
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You said you wanted the dealer pay for the damage that they've done to your car but they didn't. Sue them in small claim court if you think you got a good case and the damage is only few $K. Make sure you keep all paperwork, proof, etc.
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post #6 of 7 (permalink) Old 02-16-2011, 10:01 AM
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Demand that the dealer put you in touch with the regional rep.

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post #7 of 7 (permalink) Old 04-12-2016, 03:13 AM
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Parts for S350 Vin no WDD2210572A496898

Originally Posted by Musikmann View Post
Demand that the dealer put you in touch with the regional rep.

Why CFAO, Mercedes Benz dealer in Mauritius don't give quotes for parts? We mailed several times but no reply received.
We need a contact in Germany.

From: skauto@intnet.mu
Date: 12/04/2016 13:58:39
To: Gmoolee@cFao.com
Cc: sacl_azaad@yahoo.com; saclazaad@gmail.com; sacl20002000@yahoo.com; salim.salimauto@yahoo.com; skrumtally@gmail.com; saclahad9@gmail.com; saclahad@yahoo.com; reshmasacl@yahoo.com; saclresma@gmail.com
Subject: Fw: Quotation for Mercedes Parts .

Pls reply.
Why Mercedes don't reply and Leal dealer of BMW reply within 30 minutes?


With thanks and regards,

Salim Krumtally-Director, Mobile: 230 5250 0236 Skype: salim.krumtally Blackberry PIN: 2922C608

SALIM AUTO CO LTD, Royal Road, Brisee Verdiere 42410. Mauritius.

Tel: 230 418 2063. Fax: 230 418 8741. skauto@intnet.mu | Salim Auto Mauritius www.Facebook.com/salimauto.co

After sales service & parts : 418 2063 /2517814. (Dealer in motor vehicles) BRN: C06016971. VAT: 20156718.

No 1 used car dealer for years 13, 14 & 15.

Showrooms at Royal Road, Brisee Verdiere; and Soreze, Highway M1.

-------Original Message-------

From: sacl azaad
Date: 11/04/2016 16:32:14
To: Gmoolee@cFao.com
Cc: skauto@intnet.mu; Salim Krumtally; SALIM DOC
Subject: Quotation for Mercedes Parts .

Dear Sir,

Please give me the best price of = 5 litre engine oil

= 1 oil filter

= 1 air filter

= 4 litre gear box oil

= 1 set front brake pad

= 1 set rear brake pad

= 1 fuel filter

For Mercedes chassis number =WDD2210572A496898

Year =2012

CC = 3490

Model = S350 BE AMG Sports

Thanks and regards

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