Date registered: Jan 2007
Vehicle: 1962 W111 220SE Coupe
Location: Cloud City, OR
Mentioned: 1 Post(s)
Quoted: 8 Post(s)
Hi, I'd locate another dealer and explain that you switched because the first dealer didn't satisfy you. Do you live in an area with no other dealer around? If so, then your best choice may be to speak to someone at the top in the dealership as this is almost always the best way to move forward. I've seen it said numerous times that MBUSA simply tells disgruntled customers that they have no control over dealerships (as they are not owned by Mercedes-Benz, but merely resellers of their cars, which many people do not understand).
More often than not, nobody wants someone calling their boss to complain, so I would go in personally and ask to speak to whomever is in authority at the time. If the right person isn't in, then schedule an appointment just to speak with them. Be calm, polite but firm and maybe even write something up beforehand with details of the dates and visits for the same problem as well as the results. It is useful so they don't have to rely solely on memory when discussing the matter with your service adviser.
Don;t threaten legal action or bring up other issues unrelated such as past repairs, just focus on this problem and make it sound like you are otherwise happy with them, just not in this situation. If a dealer feels they have already lost your business they won't be as inclined to assist you, but if they fear losing your business they will work to keep it.
The Coupe Group (W111/112 coupes and cabs)official website
The Coupe Group on Facebook
"Too many people are working at jobs they hate, to buy things they don't particularly want, to impress people they don't even care about." --Dr. Deepak Chopra