BenzWorld Junior Member
Date registered: Dec 2010
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Advice wanted: E320 dies one month after guaranteed diagnostic/repair at MB dealer
Hi folks! Hoping you can give me your wonderful added insight on how to deal with this MB dealership. The car died one month after they repaired it and said it was in perfect condition.
The initial problem: I took my MB into the MB dealership after the lights came on and we couldn't turn them off, and the car battery died. At the time, we told them we'd like the battery checked. I also told them that the car would lurch when switching between reverse and drive, and then it would hang in first gear for awhile before automatically shifting to 2nd, etc. Note that the MB was off warranty.
The supposed solution: The MB dealer did a full diagnostic and recommended a bunch of repairs. They replaced, among other things, the car battery and some belts that they said were responsible for the lurching/hanging problem. We plunked down for all the myriad repairs about $3K. They said that the car was in GREAT shape, and that it could run another 100,000 miles. We asked if we could take the car on a long trip, and they said it was good to go. Note that they said their repairs were guaranteed for one year.
The real problem: Fortunately, we did not go on a long trip, because the very weekend we were planning to go, the car started making a whirring noise and occasionally would not go into gear. We took it into the shop, and we were told something like a control pump had failed, and that because of that, metal had gotten into the transmission, and the transmission was hosed. Basically, the price of repairs to this problem was more than the worth of the car.
My question to them: How did this control pump (or whatever it's called) fail when a month ago you said the car was in perfect shape, and we told you in advance what to look for and what the symptoms were? They said they're investigating.
My concerns: I'm concerned that they will not replace the transmission, since they didn't fix the transmission the first time and it's not covered by their guarantee, and presumably didn't replace this control pump, even though it must have needed it. I'm thinking it was a really bad diagnostic job, and because of it, we've lost the car and the $3K we spent.
What should we do to either make them replace the transmission for free, or give us part or all of the $3K back?
I'd so appreciate a reply. Thanks!
Car: E320 1999, 124K miles (yes, it's really old, but we just spent a lot of money on it)
Last edited by amely; 12-27-2010 at 08:48 PM.