24 Hour Mercedes-Benz Roadside Assistance - Mercedes-Benz Forum

LinkBack Thread Tools Display Modes
post #1 of 4 (permalink) Old 12-09-2010, 03:41 AM Thread Starter
BenzWorld Elite
Ed Mclass's Avatar
Date registered: Aug 2002
Vehicle: 90 300 SE ,85 300 GD
Location: Bell Buckle, Tennessee
Posts: 1,574
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
(Thread Starter)
Post 24 Hour Mercedes-Benz Roadside Assistance

For years 24-Hour Roadside Assistance has been just a phone call away for your Mercedes-Benz Service Tech. That is about to change. When you call 800-367-6372 you will be ask to give the center your VIN number. They will check to see if you have had service done recently at an authorized Mercedes-Benz dealer. If you have not, you may have a problem with free service. In the past a tech would be sent regardless if the Mercedes-Benz needed roadside assistance. This new policy takes place in January 2011. If you have had your Mercedes-Benz serviced at an authorized dealer and you need to have it towed, you will get a free trip to the nearest authorized dealer---this is regardless of year. For a complete explanation of this new policy, contact your service representative.
Ed Mclass is offline  
Sponsored Links
post #2 of 4 (permalink) Old 12-09-2010, 04:51 PM
w108,107 Parts Hoarder
Fonzi's Avatar
Date registered: Jun 2010
Vehicle: 4Keep:450slc5.0cab 280sl5sp 280se4.5 500seAMG 2sell:500sl92 380se83 300se86 350sl4sp 75slc MorInSig
Location: Philadelphia Area
Posts: 19,708
Mentioned: 34 Post(s)
Quoted: 1834 Post(s)
Lifetime Premium Member
This is silly for me to ask, but... I have a 1973 450SL. Even that car can be towed to a Benz Dealer for free?

(I have AAA, and free towing with my insurance, so this is a total hypothetical.)


My signature:
Click for list of my 34 MB since 2010. If, you want 70's-80's Mercedes tuner wheels, let me know.
Fonzi is offline  
post #3 of 4 (permalink) Old 12-09-2010, 08:58 PM
BenzWorld Elite
DirectLA's Avatar
Date registered: Jan 2007
Vehicle: 1962 W111 220SE Coupe
Location: Cloud City, OR
Posts: 2,289
Mentioned: 1 Post(s)
Quoted: 8 Post(s)
Originally Posted by mknmike View Post
This is silly for me to ask, but... I have a 1973 450SL. Even that car can be towed to a Benz Dealer for free?

(I have AAA, and free towing with my insurance, so this is a total hypothetical.)
Essentially yes, but starting with the new changes in 2011 you will need to have had $100 worth of work done at a MB dealer service center within the prior 18-months to qualify. Previously that wasn't a requirement. Also I believe there is a limit of 30-miles so if you happen to be farther than that from a dealership you will need to rely on your AAA.


The Coupe Group (W111/112 coupes and cabs)official website
The Coupe Group on Facebook

"Too many people are working at jobs they hate, to buy things they don't particularly want, to impress people they don't even care about." --Dr. Deepak Chopra
DirectLA is offline  
post #4 of 4 (permalink) Old 12-09-2010, 09:29 PM
BenzWorld Elite
Kajtek1's Avatar
Date registered: Dec 2005
Vehicle: E320/E250 Bluetec R129 SL500 - $1300 car ........ Ford F350 6.7l
Location: V E G A S
Posts: 32,676
Mentioned: 10 Post(s)
Quoted: 1340 Post(s)
We already have other topic about the subject.
Have never seen MB roadside assistance driving a tow truck.
In my area they don't do any repairs, don't carry scanners.
All they can do is give a jump, check fuses, replace the battery, change spare if you have a good one.
Kajtek1 is online now  
Sponsored Links

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply

Register Now

In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Please enter a password for your user account. Note that passwords are case-sensitive.


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:


Human Verification

In order to verify that you are a human and not a spam bot, please enter the answer into the following box below based on the instructions contained in the graphic.

Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
Thread Tools
Show Printable Version Show Printable Version
Email this Page Email this Page
Display Modes
Linear Mode Linear Mode

Similar Threads
Topic Author Forum Replies Last Post
Mercedes Benz Roadside Assistance martinimike R129 SL-Class 6 03-15-2010 06:05 PM
Mercedes Roadside Assistance sokoloff General Mercedes-Benz 5 03-25-2009 08:11 PM
Mercedes Benz Roadside Assistance - not so free. FYI graftdesign W126 S,SE,SEC,SEL,SD,SDL Class 12 08-13-2008 06:29 AM
24 Hour Roadside Assistance Work? turn0267 W201 190-Class 7 02-21-2006 05:49 AM
24 Hour Roadside Assistance just saved my A@@ AAC W163 M-Class 2 09-12-2003 07:25 AM

Posting Rules  
You may post new threads
You may post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are On


Title goes here

video goes here
description goes here. Read Full Story
For the best viewing experience please update your browser to Google Chrome