24 Hour Mercedes-Benz Roadside Assistance - Mercedes-Benz Forum

 
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post #1 of 4 (permalink) Old 12-09-2010, 03:41 AM Thread Starter
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Post 24 Hour Mercedes-Benz Roadside Assistance

For years 24-Hour Roadside Assistance has been just a phone call away for your Mercedes-Benz Service Tech. That is about to change. When you call 800-367-6372 you will be ask to give the center your VIN number. They will check to see if you have had service done recently at an authorized Mercedes-Benz dealer. If you have not, you may have a problem with free service. In the past a tech would be sent regardless if the Mercedes-Benz needed roadside assistance. This new policy takes place in January 2011. If you have had your Mercedes-Benz serviced at an authorized dealer and you need to have it towed, you will get a free trip to the nearest authorized dealer---this is regardless of year. For a complete explanation of this new policy, contact your service representative.
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post #2 of 4 (permalink) Old 12-09-2010, 04:51 PM
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This is silly for me to ask, but... I have a 1973 450SL. Even that car can be towed to a Benz Dealer for free?

(I have AAA, and free towing with my insurance, so this is a total hypothetical.)

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post #3 of 4 (permalink) Old 12-09-2010, 08:58 PM
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Originally Posted by mknmike View Post
This is silly for me to ask, but... I have a 1973 450SL. Even that car can be towed to a Benz Dealer for free?

(I have AAA, and free towing with my insurance, so this is a total hypothetical.)
Essentially yes, but starting with the new changes in 2011 you will need to have had $100 worth of work done at a MB dealer service center within the prior 18-months to qualify. Previously that wasn't a requirement. Also I believe there is a limit of 30-miles so if you happen to be farther than that from a dealership you will need to rely on your AAA.

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post #4 of 4 (permalink) Old 12-09-2010, 09:29 PM
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We already have other topic about the subject.
Have never seen MB roadside assistance driving a tow truck.
In my area they don't do any repairs, don't carry scanners.
All they can do is give a jump, check fuses, replace the battery, change spare if you have a good one.
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