Date registered: Oct 2010
Vehicle: W212 E 300 Avantgarde 2011
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W212 2011 E300 Avantgarde please read before buying it or please help
Hello everybody please spend some time reading the below text and please If you know what to do please help me
I'm an Egyptian Mercedes Benz customer. I bought a Mercedes-Benz E 300 Avantgarde 2011 which is the top specs that you can get in Egypt which they delivered it to me last Wednesday ( 29th of September 2010 ) after driving the car for 2-3 days I felt that the 7G gearbox has a problem of hard down shifting *so if you are driving the car at a 40km/h and you push the accelerator to make a kick down while the car is down shifting to the 2nd gear it makes it very hardly and it shakes the whole car, in that I went to the service center from which I bought the car from it's showroom they sent someone with me to test drive the car and he observed that it is faulty so we went back, tried to read the fault memory of the gearbox control unit but nothing was recorded moreover we checked on the transmission fluid ( ATF ) level and it showed no problem so they kept investigating the whole day and I staid with them after the working hours till 10:00 pm then I talked to the after sales manager stating that in case of a drastic problem I won't accept changing the gearbox and that either they take the car and refund me my money which is almost 90,000 euros or to get me a new car as I've paid that much money to get a perfect car but not to start changing one of it's main parts in the first week other wise I will make a case and I will talk to my lawyer to take it to the court in addition to publishing the whole story in the news paper even if I have to spend the same amount that I paid for the car agin.
He answered back if it needs a gearbox we will change it on the warranty and that's our policy and if you want to take it to the court it's your right to do so, I decided to leave and to talk to my lawyer and they started to say it's just programming and it doesn't need all of that so please bring the car back on saturday and we will spend more time working on it, that was after asking me to try another car which is similar to mine and we did the other car was perfect with a very smooth up & down shifting.
If the car needs a control unit or programing I have no problem with that but if the gearbox needs to be changed I can't accept the car as you know they have to dismount so many things in order to change it and all the squeeze sounds will start to rise in the car that I just bought 5-6 days ago.
So please advise on what to do!!
And thank you so much for your time.
Note: Its my first time to buy a Mercedes-Benz as I use to be and still a BMW customer and I have never faced any problem like this with them and To be honest I started to blame on myself as I would have bought the 535i which has a bigger engine with a 305bhp and more options that the 240bhp with 3.0L that I bought from Mercedes and that doesn't mean that the car is not good it's good and comfort.
Thank you so much for your time and please advice