Very upset with dealer and I need some input asap - Mercedes-Benz Forum

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post #1 of 4 (permalink) Old 09-30-2010, 07:53 AM Thread Starter
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Very upset with dealer and I need some input asap

This past week I got a 2006 c280 luxury 4matic that was a trade in at a Lincoln dealership. Everything on the car is great, except when I was picking it up from the dealer I noticed they had cut the window tint on the rear window when removing the dealer for sale sign. They agreed to replace the tint for free.

`I dropped the car off the other day to get the window re-tinted and when I picked it up I noticed vertical lines (can be felt with my finger as scratches) on the driver and passenger front window and the passenger rear window. I know these can sometimes appear over time from the track rubbing against the window but these lines were not there prior to me having dropped the car off with the dealership. They are trying to tell me this is normal but I know that these lines were not there before I gave them the car to redo the back window. The lines are very obvious and look like complete crap. Its definitely something that is very noticeable.

My question to you is how can these lines appear so quickly? I want the dealership to have the windows redone because I can ascertain with 100% certainty that the marks were not there prior do them redoing the back tint. My theory is that they cleaned the windows with some kind of cleaner that contained ammonia which softened the tint and allowed the marks to occur when rolling down the window only 1 or 2 times. Does anyone know if this is possible? I want to have something concrete to show them at fault so they can replace the tint.

I will try and take pictures of the windows. They are very bad and definitely not something that I had overlooked. In fact, when picking up my girlfriend after they messed up the tint, the first thing she asked was what happened to the windows... Thanks.
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post #2 of 4 (permalink) Old 09-30-2010, 08:01 AM
Date registered: May 2010
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Selective perception.

The new tint makes the rest look like crap.
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post #3 of 4 (permalink) Old 09-30-2010, 08:17 AM Thread Starter
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Originally Posted by N_Jay View Post
Selective perception.

The new tint makes the rest look like crap.
No, this isn't the case. The back window they redid is dirty from the tint being put on and it is covered in fingerprints. The scratches are so bad on the front windows that if they had been like that prior to me purchasing the car from them I would have asked them to either replace the tint or remove it all together. It literally makes it difficult to see out the window.
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post #4 of 4 (permalink) Old 09-30-2010, 06:51 PM
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personally i think they were already there and you just want something for free. sorry to say it but i see it all the time with customers, besides using a window cleaner is not going to cause that, that is crap, i have 5% tint on my 09 ML and use windex all the time and causes no issues. and those lines dont just happen. over time they happen and i think you just didnt pay attention to it. and like said above now that you have new tint on the one window it makes the others look like crap and now you notice other imperfections.
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