Date registered: Jan 2007
Vehicle: 2002 honda civic (sold), 2009 Mercedes ML350
Location: Miami, florida
Mentioned: 0 Post(s)
Quoted: 4 Post(s)
Att: please read concerning your transmission warranty on 722.9 transmissions
before i write this i would like everyone to know if you dont know already i am a mercedes benz master tech. this may come as a suprise to some of you, others may think it is a joke but i would tell it anyway. mercedes is cracking down on transmission repairs on the 722.9 transmission especially on cars that are over 40,000 miles still in warranty or that have ELW. mercedes is starting to deny replacing transmissions for internal issues if the car did not have the 39K trans service performed. this does NOT include valve body repairs, only cases where the transmission requires replacement due to internal failures or extreme damage. i am dealing with a vehicle right now that this issue has come up. car in an 06 E350 with 48K miles with ELW warranty. car was towed into the dealer and wouldnt move in reverse or drive. found the trans pump was not working as no fluid was coming out of the lines. anyway i took apart the trans to find the pump has broke apart, the bushing seized to the torque converter and the pump had caused damage to the bell housing. needless to say due to the amount of damage we requested a transmission through MBUSA. they denied the request saying that according to records the customer had not serviced the trans at the required 39K miles. again we requested either to fix the trans or replace and again was denied on the account of maintenece wasnt performed. after speaking with TAC (tech assistance center we were told MBUSA is denying trans repairs due to lack of maiantence. and in this case the customer had declined trans service previously at 42K miles. now its a matter of the customer being responsible for over $5000 in trans repairs all because maintenece wasnt performed. the issue is still being delt with as our service manager hasnt arrived back from the weekend but when he does we will see what the outcome is. i will keep everyone informed as to the outcome.
now i know that some of you will find this to be unreasonable, others may get mad, whatever the case may be i am just informing you that the next time you are offered the service it may be wise for you to do it. yes i do make money by doing the service and so does the dealer but by you spending $400-$600 now will save you from a $5000 repair later. well i know i will get alot of feedback on this so..............