Date registered: Dec 2002
Vehicle: 92 500SEL to 01 E320T and others
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
Oil changes at MB
I just had a recent a recent expeience, with two dealerships owned by the same corporation. My first encounter was an oil / filter change where synthetic was specified, on my 92 500 SEL which had been on synth for the last 6 years, They installed Mobil One ESP. My next experience was with the other where my 01 320E car was serviced, and synth again was specified. I recently looked at the invoice and it showed that Penzoil had been used. It just happend that I got a customer satisfaction survey from the parent company, and questioned the oil discrepancy.
Less than a half hour later I recieved a e-mail from the service manager stating in effect
" if I wanted Mobil One it is available at additional charge".
I replied that MB suggested Mobil One at one time, the almost immediate response was that MB required that Mobil One, was required on cars that had the complementary service program, and MB paid the bill. And furthermore Penzoil was on the approoved list by MB, so there.