Are Service Advisor paid on commission? - Mercedes-Benz Forum
 
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#1 (permalink) Old 07-29-2010, 12:08 PM
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Are Service Advisor paid on commission?

Hi,

I just have a very quick question with a very quick answer... Are Service Advisor paid on commission?

the reason I ask is because I went for an inspection, then less than a month later I went in for a repair.... during the inspection for the repair... the advisor found so many other repairs that needs to be done that was not found on the previous inspection done a couple of weeks before.

So, its either the first inspection was not done correctly, or the second inspection done during the second visit was not accurate... hence the question.

I asked the advisor why I'm in that situation, and all he said was that he did not know why.

I understand that dealers normally charge more, and I'm ok with that given that its so convenient to work with the dealer. I just don't like to run into inconsistencies with regards to inspections and repairs... It makes the dealer/advisors less difficult to trust.
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#2 (permalink) Old 07-29-2010, 02:22 PM
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My brother has worked as a Service Advisor on and off for many years at various dealers including a Mercedes Benz dealer. It is definitely a commissioned sales position. They are selling service and getting a commission on it. With that said, the key is to find an honest SA that will only try to sell you what your car needs.

Mike

"You learn a whole lot more about life from the things you're not supposed to do." - Delbert McClinton
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#3 (permalink) Old 07-29-2010, 02:57 PM
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Generally yes, they are just another salesman. Instead of selling new or used car, they are selling service and installed parts.
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#4 (permalink) Old 07-29-2010, 06:34 PM
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Thanks! I guess I need to browse through the Recommended Repair Shops forum
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#5 (permalink) Old 07-29-2010, 09:24 PM
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You are wise to distrust the stealer. Learn to do it your self. There's a misconception that Mercedes are more complex than US, Asian, and most other Euro makes, but it's not true. I've found that doing most things on my SL500 is easier than most cars I've touched.

I think people perpetuate the notion that only specially trained people ought to touch our vehicles, and these self-acclaimed "Certified Mercedes Technicians" (which, btw, as far as I know, is not recognized by MBUSA nor by the State of California) make you think that YOU're not qualified to work on your own car, just because it has a three-pointed star on it.

So, roll up your sleeve, and learn to love your car. You'll enjoy it, and save a bundle of money.

P.S., In any mechanic's defense, however, sometimes you find things the second time that you didn't see the first time, so thank goodness they found more stuff. You now have to verify that these are indeed required service/repair items.
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#6 (permalink) Old 07-29-2010, 09:56 PM
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Making matters worse, one day out of the dealer, the Check Engine Light is back on!
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#7 (permalink) Old 07-29-2010, 11:26 PM
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CEL on?

Easy. Knowledge is Power. Get an OBDII ccscanner. Never again will you have wool over your eyes.
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