Date registered: Jan 2007
Vehicle: 2002 honda civic (sold), 2009 Mercedes ML350
Location: Miami, florida
Mentioned: 0 Post(s)
Quoted: 4 Post(s)
well first off and this is usually how it works. did the dealer tell you the steering lock was the problem or did they tell you that you need to start with that and that it may not fix the issue? the way it was expalained to you depends on if they messed up or not. at the same time the dealer went wrong about diagnosing. first thing is with any car that wont do shit with the key and the battery is ok i would first ask for the second key, if there isnt one then a new key needs to be ordered to rule out a key. the key is the cheapest item. alot of times a defective key is the cause. if the key doesnt fix it and the dealer cant communicate with the eis then an eis would be the next route. you cant say the dealer is just guessing, i do agree they went wrong about the diagnosis but based on experience either your key or eis is the cause. i have yet to see a steering lock on an older car go bad, esi and keys yes. the new 204 c class have issues with the steering lock. understand that das is misleading when it comes to diagnosing a drive authorization issue. if you have a bad remote and dont have circuit 50 output the das will tell you the eis is bad. you put an eis in and still have the same issue. the new c class have known issues with the steering lock but when you try to do a short test with das you cant get in which leads you to believe the eis is bad. but it isnt. so again this is why i say first try a key, if that isnt it next step is usually an eis. both eis and steering lock are vin coded and cant be returned. but if the dealer advised you it may not fix it and you agreed to it then you are out of luck. but if they told you it will fiux it and it didnt then they are responsible for the part and now need to diagnosis the car for free. i have been in that situation before and alot of other dealers have.
Last edited by Streetglower; 06-16-2010 at 03:13 AM.