Ignition + Dealership PROBLEMS! help... - Page 2 - Mercedes-Benz Forum

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post #11 of 15 (permalink) Old 06-16-2010, 04:09 AM
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well first off and this is usually how it works. did the dealer tell you the steering lock was the problem or did they tell you that you need to start with that and that it may not fix the issue? the way it was expalained to you depends on if they messed up or not. at the same time the dealer went wrong about diagnosing. first thing is with any car that wont do shit with the key and the battery is ok i would first ask for the second key, if there isnt one then a new key needs to be ordered to rule out a key. the key is the cheapest item. alot of times a defective key is the cause. if the key doesnt fix it and the dealer cant communicate with the eis then an eis would be the next route. you cant say the dealer is just guessing, i do agree they went wrong about the diagnosis but based on experience either your key or eis is the cause. i have yet to see a steering lock on an older car go bad, esi and keys yes. the new 204 c class have issues with the steering lock. understand that das is misleading when it comes to diagnosing a drive authorization issue. if you have a bad remote and dont have circuit 50 output the das will tell you the eis is bad. you put an eis in and still have the same issue. the new c class have known issues with the steering lock but when you try to do a short test with das you cant get in which leads you to believe the eis is bad. but it isnt. so again this is why i say first try a key, if that isnt it next step is usually an eis. both eis and steering lock are vin coded and cant be returned. but if the dealer advised you it may not fix it and you agreed to it then you are out of luck. but if they told you it will fiux it and it didnt then they are responsible for the part and now need to diagnosis the car for free. i have been in that situation before and alot of other dealers have.

Last edited by Streetglower; 06-16-2010 at 04:13 AM.
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post #12 of 15 (permalink) Old 06-16-2010, 04:26 AM Thread Starter
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Originally Posted by Streetglower View Post
well first off and this is usually how it works. did the dealer tell you the steering lock was the problem or did they tell you that you need to start with that and that it may not fix the issue? the way it was expalained to you depends on if they messed up or not. at the same time the dealer went wrong about diagnosing. first thing is with any car that wont do shit with the key and the battery is ok i would first ask for the second key, if there isnt one then a new key needs to be ordered to rule out a key. the key is the cheapest item. alot of times a defective key is the cause. if the key doesnt fix it and the dealer cant communicate with the eis then an eis would be the next route. you cant say the dealer is just guessing, i do agree they went wrong about the diagnosis but based on experience either your key or eis is the cause. i have yet to see a steering lock on an older car go bad, esi and keys yes. the new 204 c class have issues with the steering lock. understand that das is misleading when it comes to diagnosing a drive authorization issue. if you have a bad remote and dont have circuit 50 output the das will tell you the eis is bad. you put an eis in and still have the same issue. the new c class have known issues with the steering lock but when you try to do a short test with das you cant get in which leads you to believe the eis is bad. but it isnt. so again this is why i say first try a key, if that isnt it next step is usually an eis. both eis and steering lock are vin coded and cant be returned. but if the dealer advised you it may not fix it and you agreed to it then you are out of luck. but if they told you it will fiux it and it didnt then they are responsible for the part and now need to diagnosis the car for free. i have been in that situation before and alot of other dealers have.
Regarding how they explained it to me: well I am not very good in "wording" games,,, I mean i took it for them, they diagnosed it and told me you need to do this, i said ok, and that's it... I just found an email that I got from my SA saying: "...I will let you know once he gets it plugged in so we can tell if it took car of everything like we expect."
What do you understand from this? A dealership is telling you "we expect this will take care of everything"
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post #13 of 15 (permalink) Old 06-17-2010, 03:25 AM
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if the dealer told you "yes this part will fix your car" and it ended up not fixing it then now it is up to them to diagnosis the car for free and possibly pay for the initial part. tell them you will only pay for the part that will fix the issue and you will not pay for there misdiagnosis. if the dealer said listen we need to start with this part first it may not fix the issue but diagnosis is leading us to it and you agreed then you are responsible.
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post #14 of 15 (permalink) Old 06-17-2010, 03:30 AM
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Exactly! This is what I told them, it's trial and error not fixing! Replacing all the parts with new ones will eventually solve the problem, and this is what they are doing,,, definitely I am not paying 2200$ for them not only because it's a lot of money, but also it's very possible that they are still way off the right part.
depending on the issue depends on the method of diagnosis. in some cases swapping in new parts is the method of diagnosis. certain problems have no method of diagnosis other then swapping in a new part. in your case like i said before a new remote should have been the first thing tried. anytime a car comes in with a key issue, a second key is always required to isolate the key as the cause. if the key isnt the cause most times the eis is the cause.
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post #15 of 15 (permalink) Old 06-17-2010, 03:57 AM Thread Starter
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depending on the issue depends on the method of diagnosis. in some cases swapping in new parts is the method of diagnosis. certain problems have no method of diagnosis other then swapping in a new part. in your case like i said before a new remote should have been the first thing tried. anytime a car comes in with a key issue, a second key is always required to isolate the key as the cause. if the key isnt the cause most times the eis is the cause.
Well yeah what you're saying makes a lot of sense.
The latest update: Today I had a meeting with the manager, they won't say they misdiagnosed it first time no matter how much I debated them, and they are pretty sure that the steering lock thing was faulty and had to be replaced (I can't prove the opposite), so what they did to help me is giving me a discount (around 500$), AND the manager promised in case the EIS and keys won't fix it to take off EVERYTHING they put without any charge... Despite the huge amount of money I still may have to pay but it makes more sense now... I wonder if changing the switch and keys would fix it... ??
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