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Mercedes-Benz CPO Program

6K views 18 replies 8 participants last post by  Musikmann 
#1 ·
I've been starting to save up for a big downpayment on my next MB and I've been wondering about whether a CPO is a good buy in terms of price, maintenance and the warranty offered. The finance rates (at least in Canada) are great, and the dealers seems to only carry well maintained low mileage cars, however I'd like to know what others have experienced.

Any info from other members who have bought a CPO MB would be great :)
 
#4 ·
Exactly and the low finance rates are appealing. Did you find the warranty offered good coverage? Also, if you get your basic servicing done at another place (i.e. the place where I bought my 190 which is an MB specialist), does that void the warranty?

Thanks again for the info!

Mr.xpowerseller you definitely make a great point. I'm not against going that route, but I figure the lower financing rates and good quality selection (not the poorly maintained rejects sent to auction) are appealing. I'm definitely going to look at both routes and compare numbers, however if the CPO route is pretty flexible in terms of maintenance and warranty, I wouldn't be against spending a bit more for the initial cost of the car.
 
#3 ·
You can make your own CPO for less then what the dealer mark-up is. Find a car you want, have it inspected by a mechanic who knows MB, then a good body shop who can looks for signs of repainting/accident damage, then go buy yourself an extended warranty. Bam, you have a CPO and saved money. You were also not limited to just what the dealer happen to have.
 
#8 · (Edited)
I highly recommend the CPO program. The repairs in my case were done without hesitation and they even covered "exploratory" work that needed to be done in some cases to troubleshoot small issues. I disagree with PowerSeller because in my experience most if not all of the CPO cars on a Mercedes dealer's lot are lease returns or trade-ins. Maybe in a smaller market they may need to go to auctions to find cars but generally speaking there are more than enough executive vehicles and leases that are running out to supply their needs.

In short, Mercedes-Benz backs up their warranties and I had zero problems when mine needed repairs done.
 
#10 ·
I highly recommend the CPO program. The repairs in my case were done without hesitation and they even covered "exploratory" work that needed to be done in some cases to troubleshoot small issues. I disagree with PowerSeller because in my experience most if not all of the CPO cars on a Mercedes dealer's lot are lease returns or trade-ins. Maybe in a smaller market they may need to go to auctions to find cars but generally speaking there are more than enough executive vehicles and leases that are running out to supply their needs.

In short, Mercedes-Benz backs up their warranties and I has zero problems when mine needed repairs done.
That's really good to hear thanks so much :)

I found the same with my experience as well with the pre-owned inventory in my city.
 
#9 ·
As you can see from above replies -there is never an easy answer.
I am highly DIY guy and I would never spend money for any inspection or warranty when I can inspect it myself.
Those who like to keep clean hands will like the program.
The warranty coverage is strong point, although several members reported that CPO in real life says nothing about car condition. Few cars have been repainted after body damage. Others displayed "xx miles till service" after taking them home.
 
#11 ·
We bought a CPO 2007 E350 for my wife in February. Yes it was more than buying it from an indy or private party but I had them show me the 4 page RO to bring it to spec, new pads/rotors, 4 new tires (2 of which my wife already blew in a pothole) all new fluids and lots of other little things. I felt good knowing that all I need to do for a long time were fluid changes that I can handle.

I also bought an extension of the warranty from a dealer in Cali who gave me a much better price. It goes with the car if we want to sell it.

You are in effect buying insurance you may never use but since it was for my wife I like the idea that she can take it to the dealer if something goes wrong.
 
#12 ·
We bought a CPO 2007 E350 for my wife in February. Yes it was more than buying it from an indy or private party but I had them show me the 4 page RO to bring it to spec...
That was a good idea and the only part of my car's history I don't have. They told me what was done after I bought it and they will give me a print out if I ask for it.
 
#14 · (Edited)
I bought a CPO. The car itself was in like-new condition. In my case, extending the CPO (adding another 2 years to the contract) was offered at the time of sale and had to be done then. This appeared to be a sales tactic, but I have since been repeatedly told a CPO contract can not be extended after the sale is complete. Regardless as to what the rep tells you, the fee to extend the CPO is negotiable. I negotiated a lower rate, and extended it. They agreed within 5 minutes. I should have asked for more. Although I tried, the CPO did not pay for itself. The car is just too well built. YMMV

This is what my CPO contract included. Look your contract over carefully. If it's not there, it's not included . . . . cough . . . . . cough . . . . . . catalytic converters . . . . . cough . . . . .
 
#15 · (Edited)
Marcus, I think when you and I bought our CPOs we had to extend it at the time of sale. I don't know about your time frame but I bought mine in 6/2006. Since then MB has changed their policy and the extension can be purchased at any time during the 12/100,000 that comes with the car.
 
#16 ·
Yeah I think they have. Both the US and Canadian CPO programs are very similar however apparently there are some differences.

I found this article amusing that MBC has on their site as to why Canadians should buy MBs in Canada instead of the US (even with the two currencies around parity).

Mercedes-Benz Canada - New cars - Why you should buy your Mercedes-Benz in Canada

I think in many ways they do make a good point and if the price difference between a US one and a Canadian one is only a few grand, then it's not worth it. However, if it's a lower production model (i.e. SL, Maybach, Diesel), then importing isn't a bad idea because that's likely the only way you can find the model and trim you want given the higher ratio of MBs available and the potential cost savings are an added bonus.

It's a bit off topic, but I thought it was an interesting note to point out either way.
 
#17 · (Edited)
I purchased a CPO 2006 E350 and I highly recommend the program. The car looked and drove as new when I got it. A few minor issues since have been fully covered by the warranty, no questions. I will never buy a new one, mainly because I can't imagine spending that much money for a car, but I got this great quality car for less than a new Chevy Malibu. The dealer has been excellent, as well. I say go for it with confidence.


UPDATE: 1 Aug 2010 - Concerning the above statement, if you purchase a Benz with the 7-speed transmission, beware! They are having major problems with them. My E350 is in the shop now, the transmission failed while on a road trip three days ago and will have to be rebuilt or replaced. The car only has 63,000 miles on it.
 
#18 ·
The CPO was fine, but whatever you do, make sure you get the extended warranty. I paid $1995 for a two year extended warranty, which will take me to 2013 or 100,000 miles. That is a lot of money, but I've only had the car 13 months and I've already had nearly $7,000 in warranty covered repairs! YIKES!! Issues such as, transmission failure last week requiring a rebuild, A/C failure last month, and a major engine oil leak 6 months ago, to name a few issues, so the warranty was a great investment.
 
#19 ·
MRCEDZ came out better than I did. I paid more for less coverage (1 year extended which was as long as I could go) but I still came out ahead. Although I've never purchased a new MB, in my opinion I was treated as if I was covered under the original new car 4/50,000 one.
 
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