MB factory warranty not CPO? - Mercedes-Benz Forum

 
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post #1 of 7 (permalink) Old 04-02-2010, 09:49 PM Thread Starter
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MB factory warranty not CPO?

I was informed yesterday that the CPO warranty that I received with purchase of a 2005 c230K is not the same as the factory warranty originally issued with the vehicle. News to me. I'm pretty sure I was told when purchasing the car three years ago that the CPO warranty was just as good as the factory warranty. It's not.

My specific issue deals with vacuum lines that are part of the emission control system(s). Emission systems are not included in the CPO warranty per my "service" advisor.

Disappointed.

Discuss.

2005 230 K, 26k-77k (sold)
1982 300 TD, 167k-226k
1982 240 D, 308k-327k (sold)
1998 E 320, 120K-141K
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post #2 of 7 (permalink) Old 04-03-2010, 07:11 PM
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When I bought my CPO I was told the only difference was there is no lodging and food reimbursement like with the new car warranties. But that was in 2006 so maybe now it is different. For what it's worth, my CPO paid for quite a few issues and I was pleased with the coverage.

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post #3 of 7 (permalink) Old 04-03-2010, 07:26 PM
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Originally Posted by sd300td View Post
I was informed yesterday that the CPO warranty that I received with purchase of a 2005 c230K is not the same as the factory warranty originally issued with the vehicle. News to me. I'm pretty sure I was told when purchasing the car three years ago that the CPO warranty was just as good as the factory warranty. It's not.

My specific issue deals with vacuum lines that are part of the emission control system(s). Emission systems are not included in the CPO warranty per my "service" advisor.

Disappointed.

Discuss.
Thats because emissions system warranty is usually covered and treated seperately.

The reason is that the Fed's have a requirement on emissions systems that usually require the mfg to cover the emissions system and related items parts and labor for a longer period than the normal vehicle warranty. I believe on more recent vehicles it is 100K miles and 8 or 10 years and it covers all owners. I'd check your owners manual and see what it calls out for emissions system warranty. just because it's not part of the CPO warranty, doesn't mean your not covered.

IMHO, dealers are notorous for charging folks for repairs that should be covered under the emissions warranty. Neighbor had an O2 sensor go on his honda at about 70K miles and dealer said it wasn't covered. When I mentioned the emissions warranty, he looked in his manual, and yup, it was covered and he went back and got reimbursed. I had the same issue on an EGR valve failure that they tried to charge me for on a Honda, again, they tried to charge me even though I had paperwork from Honda saying it was covered to 150K miles.


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post #4 of 7 (permalink) Old 04-03-2010, 09:15 PM
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Ditto on checking the manual and calling 800 FOR MERC to check for possible extensions.
I know Cats have 7 years warranty in CA, while quite a few models have it extended to 10 years.
Vacuum emission system on 2005 C-class ?
I drive mostly E class and the model dropped vacuum engine controls about 15 years ago.
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post #5 of 7 (permalink) Old 04-04-2010, 11:38 AM Thread Starter
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Originally Posted by e-420 View Post
Thats because emissions system warranty is usually covered and treated seperately.

The reason is that the Fed's have a requirement on emissions systems that usually require the mfg to cover the emissions system and related items parts and labor for a longer period than the normal vehicle warranty. I believe on more recent vehicles it is 100K miles and 8 or 10 years and it covers all owners. I'd check your owners manual and see what it calls out for emissions system warranty. just because it's not part of the CPO warranty, doesn't mean your not covered.

IMHO, dealers are notorous for charging folks for repairs that should be covered under the emissions warranty. Neighbor had an O2 sensor go on his honda at about 70K miles and dealer said it wasn't covered. When I mentioned the emissions warranty, he looked in his manual, and yup, it was covered and he went back and got reimbursed. I had the same issue on an EGR valve failure that they tried to charge me for on a Honda, again, they tried to charge me even though I had paperwork from Honda saying it was covered to 150K miles.
Good to know. I declined the $400 service. Figuring I'd either do it myself or take it to my indy. The dealer is however charging me a $100 evaluation/diagnosis fee. In hinsight I shouldn't have mentioned the issue knowing that they would hook up a scanner and find it anyways...my bad.

I'm not at all surprised by this dealer's business methods and treatment. Just look forward to the day I no longer have to deal with them, etc.

2005 230 K, 26k-77k (sold)
1982 300 TD, 167k-226k
1982 240 D, 308k-327k (sold)
1998 E 320, 120K-141K
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post #6 of 7 (permalink) Old 04-04-2010, 02:25 PM
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Good to know. I declined the $400 service. Figuring I'd either do it myself or take it to my indy. The dealer is however charging me a $100 evaluation/diagnosis fee. In hinsight I shouldn't have mentioned the issue knowing that they would hook up a scanner and find it anyways...my bad.
I'm not at all surprised by this dealer's business methods and treatment. Just look forward to the day I no longer have to deal with them, etc.
I can't understand. There is so much complaining about dealers' behavior and their policies, and so little done about it. The only action that will do them harm enough to change or die is to complain in writing to MBUSA and the BBB when there is wrongdoing. Only the piling up of these complaints, by several customers, will have any positive effect.

Also, if I purchase insurance I get a policy that I carefully read to see what is covered and what not, plus the procedure for each claim. I am blessed that I can disdain any visit to the dealer for anything but warranty work or dealer's captive parts, but if I were tied up to them makes me sure that would have resulted in resolved conflicts without any pains to my liver. We are paying for tip top car quality and deserve tip top attention, so if we feel we have not a complaining soul we should pay for the dogs and turn them loose to solve our problems with all the weapons our life in society gives us to defend ourselves and keep us free from harm.

A lot of belly aching, perhaps... but it works for me.

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post #7 of 7 (permalink) Old 04-04-2010, 02:32 PM
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Also, if I purchase insurance I get a policy that I carefully read to see what is covered and what not, plus the procedure for each claim. .
Sure everybody has additional couple of hours to study insurance at the time when they pick up new for them car
I bought extended warranty for our new ML320. It was clearly saying "bumper to bumper" -yet of few things like stained headliner, or cracked exterior molding -it would not cover.
Those were small things and I am happy we didn't have real issues to test what the bumper to bumper means in dealer's language.
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