Date registered: Jan 2007
Vehicle: 1962 W111 220SE Coupe
Location: Cloud City, OR
Mentioned: 1 Post(s)
Quoted: 8 Post(s)
Firstly what a silly argument about temperature causing the crack, didn't your car enter parking garages or a home garage at any point prior to visiting the dealership? They must think you're a fool to accept their version of something you know wasn't even present in the first place.
Does Canada have anything similar to Small Claims Courts in the US? Here for maybe $40 you can file a claim and each party represents themselves. This is usually capped at $5,000-10,000, I think the details vary by state. In some states you cannot have an attorney on either side, just the principals involved, in others they may be allowed an attorney but cannot request attorney fees if there is a settlement in their favor. This is the simplest route. It's a very consumer-friendly experience and not nerve wracking at all. If you can choose this option you can ask for the full amount of a windshield replacement because you have the right to not turn it in to your insurance as it could raise premiums. They would have to pay you the $500-700 or whatever factory glass costs then you can just pay your deductible to insurance and have another shop do the work.
If you have this system let the dealer know that's how you plan to proceed. Once they are served a notice they will likely fold and settle for the deductible. If you do not have Small Claims Court, I would move on by first speaking to the highest representative of the dealership, maybe even the owner, in person. Be polite and ask him/her to consider how they would feel in your situation.
If that fails, contact MB-Canada with your concerns. If that fails, contact your equivalent to a State Attorney General's office and Better Business Bureau. In the US a company will have to satisfy the issue or be marked for their failure to do so.
If all this fails, go to a review website like citysearch, yelp, etc., and write about your experience. Include info about your professional evaluations as well. Don't say they did crack it, say they "it is my opinion that they cracked it" or "I allege they cracked it", keep yourself out of trouble by making sure it's clear this is all your opinion of their service. You don't want to give them a leg to stand on for libel. Then send them an email with a link to your reviews and suggest that if they remedy the matter to your satisfaction you will be happy to update or delete the public reviews.
The Coupe Group (W111/112 coupes and cabs)official website
The Coupe Group on Facebook
"Too many people are working at jobs they hate, to buy things they don't particularly want, to impress people they don't even care about." --Dr. Deepak Chopra
Last edited by DirectLA; 02-04-2010 at 08:23 AM.