Date registered: Feb 2008
Vehicle: 2004 W220 (S430) ; 2001 R129 (SL500) Sport
Location: Alabama Gulf Coast--formerly Charlottesville, VA
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
That is a really frustrating situation. It's like all the keys, tools, and CD magazines. I bought an '04 Lexus LS 430 for my wife (sorry, guys--it was her choice) and my W220 from the same high-end used dealer. In both cases, I did some homework and looked for all those little bits on both cars. The Lexus was missing the tool kit (a $200+ part from the new car dealer) and the valet key. The W220 was missing some of the tools and one of the electronic keys. Luckily, they both had the manuals. I insisted they be in place before I signed the paperwork. In the case of the tools, the dealer looted two other cars on his lot to get them, and ordered the keys. I specified on the BOS for each that he owed me the keys at his expense, and I got them. The dealer pushed back on providing the bits I wanted, but I was paying cash for the cars, and he wasn't about to let the deal walk (which I was prepared to do) over a couple of hundred bucks per car.
I think if we take the time to be informed buyers, we have more leverage with the sellers. I never assume a dealer is going to provide all the bits that came with the car, and I never assume the bits are with the car. That is all part of the negotiation. A new car dealer selling a CPO vehicle can pull the missing parts off the shelf for a fraction of the retail price and charge them to the car (as S.A.T. said).
What I don't get is why they don't do that as a matter of course, except it may save a few bucks if the buyer doesn't notice. With all the extra loose stuff that comes with high-end cars these days, it's easy not to catch any missing stuff.
Good luck getting those headphones. You should.
"Don't pick a fight with an old man. If he is too old to fight, he'll just kill you."--John Steinbeck