I am strong believer in DIY. That comes from my life experience that proves that men race are genetic screw-ups and if they have a chance to screw up something, in huge percentage they will. Than come honesty issue. We can read over and over again how mechanics "advise" to exchange one computer module for 4-digits figure, than another module for another 4 digits and will never admit that they are blindfolded and have no idea what they are doing.
Than comes my personal experience that several used cars I bought had the "extra crispy" oil filters. I know for sure the filter will not get crispy on regular oil change and not likely double interval, so I can only guess how many owners spend money and drive 20, 30, 40 thousands miles on the same oil filter?
Than again human stupidity and dishonesty has no limit and once in a while even I get surprised.
This is my recent story about taking my Ford pickup to the dealer for electrical switch recall. You can wonder what wrong can go on 90 second job? Read my report prepared for Better Business Bureau.
You still think that while having $300/hr job it makes no sense for you to DIY?
On November 24, 2009 I took my 1999 Ford F450 showing 205116 miles for a recall repair to XXXXXXXXXXXXXXXX, CA. Even the job supposable takes 1.5 minutes, I was waiting full hour for the truck to be returned to me. I was not given any work order and was allowed to drive away without signing anything.
Driving it about 20 miles on my way home I noticed lower power on climbing the mountains where I live. At home I inspected the engine bay and noticed disconnected vacuum tubing going to waste gate actuator. I reconnected the tubing and not needed the truck at the time have it parked.
On December 14 I had to make short trip with the truck and driving it noticed that the problem with high speed power still exist while my boost gauge shows big drop in pressure. The following day I started to check the engine and the first wrong thing I noticed was missed strap on the air filter box. Upon taking the cover off, on the top of filter element I found several broken pieces of the missing strap, while opening the turbo inlet revealed the compressor wheel badly beaten up.
Seems that while at dealer someone removed the filter cover dropping the strap on the top of the paper element and later closed the cover ignoring missing strap. During high speed driving the strap got sucked up from the filter and started banging on the compressor fins getting broken on tens of pieces in the process. Some of the pieces got kicked back into the filter box.
On December 15 I called XXXXXXXXX with the complain and left the message. The manager called me back some time later and his first response was that “we never took the filter cover off”. He insisted that even the recall repair takes less than 2 minutes, the job took an hour because of warehouse taking the time to deliver the piece of wire for the repair and insisted that nothing more was done on the truck. I asked him to check with technician who actually work on the truck and let me know what he can find. Later on manager let me know that he needs to see the truck and I dropped it off at the dealership. The odometer was at 205187.
Later that day the manager called me informing me that his investigation proved that the filter cover was never removed during the original repair and that there is dust covering the filter cover at the missing strap area. Whole engine bay was covered with the dust at the time, since the truck worked on construction site before taken for the repair and than parked.
During the visit I went to the office and took a copy of work order for the repair. Unknown to me during the repair the dealership performed 17-points complimentary inspection on the truck.
Presented with evidence that there was much more work than the 2 minutes recall done on the truck, the manager replied that 17-points inspection does not include checking the air filter.
I was given $1850 estimate for turbo replacement.