Lifetime Premium Member
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
I have read that Mercedes (dealer or MBUSA I don't know) classifies all of us as good and bad customers; you are evidently in the bad category. I think other car companies have a similar system and I'll explain.
I bought a new 1994 Plymouth Acclaim w/extended warranty from a local dealer. After the 3/36 new car warranty expired I had a rear trailing arm fail that was not covered by the extension. The service writer suggested I call Chrysler and request assistance. I did so and the factory customer service person asked to speak to the writer. I can only guess how that conversation went, but I have always thought that Chrysler asked if I was a "good" customer, and I had been there for everything. They shipped the part next day (not on the regular bi-weekly truck) and paid for all of the labor.
How does this relate to your issue you might ask? I think someone doesn't like you because you weren't in that dealer's service bay for every little thing. I certainly agree that you were not treated fairly, but I think you have an uphill battle ahead, lawyer or not.
Good Luck and you have my sympathies.
Mercedes Benz - Das beste oder nichts!