RANT (sorry): Awful Experience with Mercedes-Benz Customer Care - Page 2 - Mercedes-Benz Forum

Reply
 
LinkBack Thread Tools Display Modes
post #11 of 17 (permalink) Old 11-04-2009, 04:23 PM
BenzWorld Elite
 
asianml's Avatar
 
Date registered: Sep 2005
Location: Ann Arbor, Michigan
Posts: 11,243
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
Is Ken Garff the only dealer in the SLC area?

2002 Mercedes-Benz ML320 (sold)
2011 Chrysler Town & Country
2008 Toyota Camry Hybrid
2003 Yamaha V-Star 650 Classic
2002 Jaguar X-Type 2.5

asianml is offline  
Sponsored Links
Advertisement
 
post #12 of 17 (permalink) Old 11-04-2009, 04:27 PM
BenzWorld Elite
 
Bimmerman4ever's Avatar
 
Date registered: Jun 2009
Vehicle: 99 Audi A8 Quattro 4.2 & 00 E320 4M
Location: Nevada/Reno
Posts: 1,546
Mentioned: 1 Post(s)
Quoted: 17 Post(s)
Garage
I always wanted a "new" car but having neither the budget nor faith in some of the sleaze ball salespeople or poorly run stealerships...
I have always bought used through private parties.
The exception is when I found a good deal for my sister at a used lot. I checked out the car and also asked the salesperson to pay for some parts I wanted to replace (which he agreed).

It's nice to feel secure with a new car with a factory warranty, but honoring it and getting the service you deserve is another thing. If a stealership's customer service compares with a visit to the dentist for a root canal then I'll always take my chances of buying used from a private party.

Past Euros: 91 MBZ 300TE, 91 Jaguar XJS V12 Coupe, 94 Alfa Romeo 164 LS, 80 BMW 320i, 85 BMW 528e, 86 BMW 325e, 88 BMW 325e, 88 BMW 325i Cab, 89 BMW 325ix, 91 325i Cabrio, 93 BMW 740i, 94 BMW 740iL, 95 BMW 525i, 78 Fiat Spyder 124, 98 Land Rover D1 LSE, 93 MBZ 190E 2.6, 96 MBZ C280 Sport, 93 MBZ 400E, 90 MBZ 300ce, 92 MBZ 500SL, 71 MGB-GT, 91 VW Corrado G60
Bimmerman4ever is offline  
post #13 of 17 (permalink) Old 11-04-2009, 04:30 PM
Lifetime Premium Member
 
Musikmann's Avatar
 
Date registered: May 2006
Vehicle: 2001 E320 - Brilliant Silver/Ash: 107,000+
Location: West Virginia, USA
Posts: 17,193
Mentioned: 0 Post(s)
Quoted: 6 Post(s)
Lifetime Premium Member
I have read that Mercedes (dealer or MBUSA I don't know) classifies all of us as good and bad customers; you are evidently in the bad category. I think other car companies have a similar system and I'll explain.

I bought a new 1994 Plymouth Acclaim w/extended warranty from a local dealer. After the 3/36 new car warranty expired I had a rear trailing arm fail that was not covered by the extension. The service writer suggested I call Chrysler and request assistance. I did so and the factory customer service person asked to speak to the writer. I can only guess how that conversation went, but I have always thought that Chrysler asked if I was a "good" customer, and I had been there for everything. They shipped the part next day (not on the regular bi-weekly truck) and paid for all of the labor.

How does this relate to your issue you might ask? I think someone doesn't like you because you weren't in that dealer's service bay for every little thing. I certainly agree that you were not treated fairly, but I think you have an uphill battle ahead, lawyer or not.

Good Luck and you have my sympathies.

Mercedes Benz - Das beste oder nichts!
Musikmann is offline  
post #14 of 17 (permalink) Old 11-04-2009, 07:47 PM Thread Starter
BenzWorld Junior Member
 
Eric_Shea's Avatar
 
Date registered: Nov 2009
Vehicle: 98 ML320, 06 E500 Wagon
Location: Sandy, UT
Posts: 20
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
(Thread Starter)
Quote:
Is Ken Garff the only dealer in the SLC area?
Larry H. Miller in Lindon is fairly new. Might be 6's now as to which one is closer. I truely wish I would have went there. That's the one Bimmerman4ever came up with as an A- in his BBB search.

I probably got on the "bad guy" list when the lame dealership couldn't fix my car the last time I went there. I had to end up getting the zone rep involved because they were too clueless to fix the simple problem.

MBUSA knows they didn't fix this properly the first time. They need to stand up and make it right.
Eric_Shea is offline  
post #15 of 17 (permalink) Old 11-04-2009, 07:58 PM
BenzWorld Elite
 
Bimmerman4ever's Avatar
 
Date registered: Jun 2009
Vehicle: 99 Audi A8 Quattro 4.2 & 00 E320 4M
Location: Nevada/Reno
Posts: 1,546
Mentioned: 1 Post(s)
Quoted: 17 Post(s)
Garage
My brother n law goes through similar problems
with his Volvo semi-truck.
The official Volvo service shops are very far from each other so he has to put up with the local inexperienced young mechanics.
He went through two fuel filters before they determined to check for any contaminates in the tanks.

Past Euros: 91 MBZ 300TE, 91 Jaguar XJS V12 Coupe, 94 Alfa Romeo 164 LS, 80 BMW 320i, 85 BMW 528e, 86 BMW 325e, 88 BMW 325e, 88 BMW 325i Cab, 89 BMW 325ix, 91 325i Cabrio, 93 BMW 740i, 94 BMW 740iL, 95 BMW 525i, 78 Fiat Spyder 124, 98 Land Rover D1 LSE, 93 MBZ 190E 2.6, 96 MBZ C280 Sport, 93 MBZ 400E, 90 MBZ 300ce, 92 MBZ 500SL, 71 MGB-GT, 91 VW Corrado G60
Bimmerman4ever is offline  
post #16 of 17 (permalink) Old 07-22-2012, 01:37 PM
BenzWorld Newbie
 
Date registered: Jul 2012
Posts: 3
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Heading to Lindon

I would have to agree about Ken Garff. I will be driving to Lindon for any further service. Really dissappointed in Garff. Second Mercedes. I will never purchase another thing from Garff.
CLK5502008 is offline  
post #17 of 17 (permalink) Old 07-22-2012, 01:45 PM
BenzWorld Elite
 
Bimmerman4ever's Avatar
 
Date registered: Jun 2009
Vehicle: 99 Audi A8 Quattro 4.2 & 00 E320 4M
Location: Nevada/Reno
Posts: 1,546
Mentioned: 1 Post(s)
Quoted: 17 Post(s)
Garage
Post

Quote:
Originally Posted by CLK5502008 View Post
I would have to agree about Ken Garff. I will be driving to Lindon for any further service. Really dissappointed in Garff. Second Mercedes. I will never purchase another thing from Garff.

It's unfortunate that such a remarkably engineered vehicle's reputation is tarnished by either the sales, service or both departments.

I was just reading another thread about a service rep telling a customer that the reason for his alignment issue is that all Mercedes are known to pull to the right. Seriously?

Past Euros: 91 MBZ 300TE, 91 Jaguar XJS V12 Coupe, 94 Alfa Romeo 164 LS, 80 BMW 320i, 85 BMW 528e, 86 BMW 325e, 88 BMW 325e, 88 BMW 325i Cab, 89 BMW 325ix, 91 325i Cabrio, 93 BMW 740i, 94 BMW 740iL, 95 BMW 525i, 78 Fiat Spyder 124, 98 Land Rover D1 LSE, 93 MBZ 190E 2.6, 96 MBZ C280 Sport, 93 MBZ 400E, 90 MBZ 300ce, 92 MBZ 500SL, 71 MGB-GT, 91 VW Corrado G60

Last edited by Bimmerman4ever; 07-22-2012 at 02:33 PM.
Bimmerman4ever is offline  
Sponsored Links
Advertisement
 
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
     
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode



    Similar Threads
    Topic Author Forum Replies Last Post
    Mercedes Benz customer support felipillo BenzWorld Help 3 11-17-2009 03:53 PM
    I Quess I am a V. I. P. Mercedes-Benz customer bgoin General Mercedes-Benz 7 08-03-2007 02:27 PM
    2007 Quality/Reliability reports look awful for Mercedes Benz.. AC_ML W163 M-Class 9 03-09-2007 01:28 PM
    Mercedes lemon and horrible customer experience nehrlich General Mercedes-Benz 15 05-09-2005 12:20 PM
    Need help: Mercedes Benz Customer Service SLKgirl General Mercedes-Benz 11 06-14-2004 01:53 PM

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On

     

    Title goes here

    close
    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome