Dealer Servicing vs Independent shop servicing - Mercedes-Benz Forum

 
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post #1 of 7 (permalink) Old 10-04-2009, 09:47 AM Thread Starter
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Dealer Servicing vs Independent shop servicing

My C240 wagon has just gone off warranty, and I'm tempted to use an independent car servicer instead of paying Mercedes high fees for A and B servicing. Has anyone found any problems in doing this? Also, does anyone have a list of what A and B servicing entails?
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post #2 of 7 (permalink) Old 10-04-2009, 02:54 PM
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Best kind of independent is one that has had Mercedes training, i.e. previously worked at a dealer. The independent should have all STAR tools and a subscription to WIS.

Why not call 800.for.merc and order a copy of the service booklet that originally came with your car--then you will have in print what the services entail. They have owner manuals too, if you also need one.

Kent Christensen
Albuquerque
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post #3 of 7 (permalink) Old 10-04-2009, 04:04 PM
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I agree with lkchris

Ask other MB owners in your community where they go for service. Specifically, find people with older pristinely-maintained Benzes. These are people who take great pride in their cars have a mechanic they trust and have a long-term relationship with.

Dave Barnhart
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post #4 of 7 (permalink) Old 10-04-2009, 07:58 PM
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Garage
independent service

It is my experience that Services A and B are quite easy to perform yourself. They are mainly fluid changes and inspections. If you wish to use an independent mechanic you may find that they may not have the ability to reset the mileage count software on late models. MB seems to hold that capability very closely and requires the use of proprietary equipment and software.
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post #5 of 7 (permalink) Old 10-04-2009, 08:07 PM
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My mechanic has a DAS and can reset the mileage. That brings up something else I think is important: to be able to read and record all the fault codes.

Dave Barnhart
Phoenix, AZ
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Past Mercedes:
1993 300E
1984 300D
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post #6 of 7 (permalink) Old 10-04-2009, 08:11 PM
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The real question is why have you waited until this point to seek out an indy? There is no rule or law that states that you must be ripped off and take your car to a dealer while it is under warranty.
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post #7 of 7 (permalink) Old 10-05-2009, 08:29 AM
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I would always suggest taking your car to the dealer for warranty , the reason being is that you get their expertise, it is documented. I still use the dealer for some things, like trans service, and things that require their test instuments. I had a 8/100 extended warranty and let MB change my oil and filter. The other stuff, air filters, check bulbs, and fluids I can do myself. I find the good "indys" charge almost as much hourly as the dealer, and since they work on various manufacturers, are not up to speed. I have a good relationship, get a MBCA discount on parts and labor.
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