Date registered: Feb 2008
Vehicle: 2004 W220 (S430) ; 2001 R129 (SL500) Sport
Location: Alabama Gulf Coast--formerly Charlottesville, VA
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I don't think anybody on this site can help you. You have to present proof of ownership and identity proof to the dealership to get the codes. If the dealer won't help, it may be that you are lacking the necessary documentation. I suppose if there is no good reason for the dealer to hold you up you can complain to MB directly. It should be a fairly straightforward experience if you have the paperwork required.
"Don't pick a fight with an old man. If he is too old to fight, he'll just kill you."--John Steinbeck