I'm sorry, but I think you're being unreasonable. This second dealership is a business and they have a right to operate profitably. How much money do you think it costs them to send a driver on a 200 mile round trip to pick up and drop off your car. There are labor costs, lost productivity when that labor could be doing something else, plus depreciation costs on the service vehicle. None of that takes into account the 4,000 miles you put on their car. They're losing money by having you as a customer, no doubt. They want to stop losing money.
Your agreement was with the first dealership. They operate with independent ownership. The second dealer has absolutely no reason to honor this. The fact that you got this goodwill for two years astounds me. It was your choice to faithfully follow the service manager. You would undoubtedly get a loaner if you serviced with the selling dealer. Why not do that?
Would your company willingly sell product at a loss? If they did, they'd be out of business pretty soon.
Unreasonable? Perhaps if I was sitting as you are looking from the outside in I'd probably be thinking the same. Now if you had been fortunate enough to negotiate the same deal for yourself, I doubt you would be so forgiving. For the third time now I will state the fact again, My purchasing the ML on that day was based soley on this offer. I had already declined all others and was leaving. It was not even my idea.
Losing money on me? Ha! They may not have made as much as they do on everyone else. However, Every service, tires, parts, warranty work, all labor, has been spent with them to the tune of $12,000+. Doctor clients refered by me has resulted in 3 confirmed new car sales. My boss alone has purchased/leased 4 for himself & family. Not to mention I was gearing up for another as well. Trust me, I've not taxed their revenue generating machine.
You also pose a valid point (as have others) Have a chat with the first dealership. I intend to do so. This thing is now only 3 days into it. Also as previously stated I work -A LOT- 14.5 hrs just yesterday.
I would have expected lies & sunshine blown up my tail pipe from a Honda dealership. Should of known better. Human nature never fails to let me down. We are our own very worst enemy.
FYI: If I quote a client an incorrect price (and I have) my lab backs up my blunder and honors the agreed price. Even if it means doing so at a loss. Reason? Happy customers with repeat biz and possible referals.