Help me please. - Mercedes-Benz Forum

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post #1 of 3 (permalink) Old 06-27-2009, 02:21 PM Thread Starter
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Help me please.

One week ago I purchased a black 2000 CLK430. I love the car! However, I put my top down and when I tried to put it back up, the top would not raise. After trying just about everything, I contacted the dealer where I bought the car and he told me to bring it in for service (not a mercedes dealer by the way). After one day of working on my car, my car would not start, the computer locked them out. On the second day, my car started but still no remedy for the first problem. Today I called around to some certified mercedes techs and found one who told me to bring the car to him. Once I arrived at the place where my was, I learned that they could not get my truck open, the word CODE was on dash where the radio is, and my front windows would not open. The only problem I had prior to taking my car for service was the top. I was told over and over again that they were going to take my car to a mercedes dealership to have it serviced but they lied and tried to fix it themselves. The tech that has my car now was really bothered by the fact of being locked out of the trunk and honestly did not seem hopeful. What should I do?
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post #2 of 3 (permalink) Old 06-27-2009, 03:29 PM
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I think you did the right thing, but just not soon enough. But how were you to know how incompetant the selling dealer was, especially if they told you they were taking it to a Mercedes dealer for help? If the Mecedes guy is truly certifed as recently as 2000 (or thereabout) I'm sure he can fix your issues. To me at least, none of them sound serious. Perhaps the saddest part is this is at your expense when it obviously should have been taken care of by the people who sold you the car.

Once the real tech finishes the job, I'd be very tempted to present the bill to the 1st place and ask them to reimburse you. Best of Luck!

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Last edited by Musikmann; 06-27-2009 at 03:31 PM.
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post #3 of 3 (permalink) Old 06-27-2009, 07:06 PM
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CODE was on the radio because they killed or disconnected the battery. Probably why it wouldn't start either. The trunk and windows won't open because the car thinks the top is not fully opened or closed. There are a bunch of limit switches so the car knows the position of the top and rear shelf. You can open the trunk by unlocking the tumbler with the little blade key. Try and activate the top, if it does nothing and the switch flashes a few times, the top has some type of issue.
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