Mercedes-Benz dealership and older Benz repair? - Page 2 - Mercedes-Benz Forum

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post #11 of 22 (permalink) Old 06-22-2009, 07:38 PM
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Agree with GermanStar on this one. Fully dependent upon the dealer.

In Calgary, AB there are 2 MB dealers. 1 sucks - neither me nor my car seemed to fit their demographics (young, new cars, urban). The other seemed great and more than willing to help - they have been an MB dealer for over 30 years now and likely used to more of us no or grey hairs!

I hear some similar stories out of Edmonton, AB - 1 dealer great, 1 not so great.

Some dealers may not want the older car repair business as it might not be as easy as letting the computer diagnose the problem. Also, in their parts department they've invested in the parts and only make money on parts when the part leaves the shelf - parts for newer cars will leave more quickly than the part for an older car.

Just my too canadian sense.

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post #12 of 22 (permalink) Old 06-22-2009, 11:00 PM Thread Starter
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Originally Posted by mr.xpowerseller View Post
The question should be why would you want to bring an older car to a dealer? At at least $125/hour, plus a steep mark-up on parts/fluids, its no deal by any means. Find a shop with an ex-dealer service mechanic who was working at the dealer in the 80's/90's and now works on his own. They are the cheapest and actually know how to work on your car.
The above is obvious. The key words in the original post were "I am just curious...actually know what they are doing".
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post #13 of 22 (permalink) Old 06-22-2009, 11:04 PM
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Agree with GermanStar on this one. Fully dependent upon the dealer.

In Calgary, AB there are 2 MB dealers. 1 sucks - neither me nor my car seemed to fit their demographics (young, new cars, urban). The other seemed great and more than willing to help - they have been an MB dealer for over 30 years now and likely used to more of us no or grey hairs!

I hear some similar stories out of Edmonton, AB - 1 dealer great, 1 not so great.

Some dealers may not want the older car repair business as it might not be as easy as letting the computer diagnose the problem. Also, in their parts department they've invested in the parts and only make money on parts when the part leaves the shelf - parts for newer cars will leave more quickly than the part for an older car.

Just my too canadian sense.

jb
That's the thing a lotta folks don't realize. There are dealers out there that hunt the aftermarket and salvage yards for parts (we sell to many MB dealers), allow owners to bring in their own parts, and charge under $100/hour labor. There are also dealers out there that have techs they've employed for 30 years. Now granted, all this may not be the norm, but they are out there...

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post #14 of 22 (permalink) Old 06-23-2009, 06:56 PM
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That's the thing a lotta folks don't realize. There are dealers out there that hunt the aftermarket and salvage yards for parts (we sell to many MB dealers), allow owners to bring in their own parts, and charge under $100/hour labor. There are also dealers out there that have techs they've employed for 30 years. Now granted, all this may not be the norm, but they are out there...
There are no authorized new car Mercedes Benz dealers that will "hunt salvage yards for parts" or sell you "aftermarket parts" or allow you to bring in your own parts, IF Mercedes Benz sells the part either: A. Brand New or B. Refurbished. New car dealers are bound by their contract with Mercedes Benz North America not to undercut their genuine parts. If a dealer is doing this under-the-table, that is grounds for termination of the new car contract. IF MBUSA doesn't sell the product, then the dealer is free to sell what ever aftermarket part they wish. I've been to quite a few Merc dealers and I can't say I've ever seen a shop rate at less than $115/hour. There might be one or two left in some remote area, so it is possible but would be less than 1%.
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post #15 of 22 (permalink) Old 06-23-2009, 07:35 PM
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There are no authorized new car Mercedes Benz dealers that will "hunt salvage yards for parts" or sell you "aftermarket parts" or allow you to bring in your own parts, IF Mercedes Benz sells the part either: A. Brand New or B. Refurbished. New car dealers are bound by their contract with Mercedes Benz North America not to undercut their genuine parts.
I highly doubt you've ever seen a Mercedes dealer franchise agreement.

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post #16 of 22 (permalink) Old 06-23-2009, 08:02 PM
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There are no authorized new car Mercedes Benz dealers that will "hunt salvage yards for parts" or sell you "aftermarket parts" or allow you to bring in your own parts, IF Mercedes Benz sells the part either: A. Brand New or B. Refurbished. New car dealers are bound by their contract with Mercedes Benz North America not to undercut their genuine parts. If a dealer is doing this under-the-table, that is grounds for termination of the new car contract. IF MBUSA doesn't sell the product, then the dealer is free to sell what ever aftermarket part they wish. I've been to quite a few Merc dealers and I can't say I've ever seen a shop rate at less than $115/hour. There might be one or two left in some remote area, so it is possible but would be less than 1%.
You know as much about the Mercedes parts business as I know of proctology, assuming that is your field of expertise. We have an MB dealership customer list as long as my arm. I know who they are and I know what they buy and why. I also know what I did and did not do during my 10 years managing a parts department of one of the largest Mercedes dealers in the country.

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post #17 of 22 (permalink) Old 06-24-2009, 11:37 AM
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You know as much about the Mercedes parts business as I know of proctology, assuming that is your field of expertise. We have an MB dealership customer list as long as my arm. I know who they are and I know what they buy and why. I also know what I did and did not do during my 10 years managing a parts department of one of the largest Mercedes dealers in the country.
What are these dealers buying from you? Genuine parts? Aftermarket parts for things that Merc doesn't make?
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post #18 of 22 (permalink) Old 06-24-2009, 11:44 AM
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95% of it is parts that we can supply at a much lower cost than the dealer network can provide. The remaining 5% or so is parts that are NLA. Almost all of it is reman stuff (fuel distributors, ACC servos, transmissions, control units, w/u regulators, throttle actuators, etc.), though many of these dealers also comb salvage yards for used parts. The idea is to compete with local independents. I'll grant that these are the exceptions, but there are plenty of them out there.

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post #19 of 22 (permalink) Old 06-24-2009, 12:17 PM
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So they are buying reman stuff from you. Nothing wrong with that. That is exactly what I said. I'd really like to know which authorized new MB dealer will comb a salvage yard for a part. I can't see anyone (who is legit) doing that. That then means that they must stand behind the part against failure. Do I know of non-legit shady dealers who have done this? Yes. Selling a used salvage part as new and throwing it on the car, is done by some dealers until the manufacturer catches them.
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post #20 of 22 (permalink) Old 06-24-2009, 12:25 PM
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So they are buying reman stuff from you. Nothing wrong with that. That is exactly what I said. I'd really like to know which authorized new MB dealer will comb a salvage yard for a part. I can't see anyone (who is legit) doing that. That then means that they must stand behind the part against failure. Do I know of non-legit shady dealers who have done this? Yes. Selling a used salvage part as new and throwing it on the car, is done by some dealers until the manufacturer catches them.
No, it's nothing like what you said. Same part, reman from MBUSA, reman from German Star, different rebuilder, different price. They are stepping out of the dealer network based upon cost. Sometimes, they even have their customer call us to purchase direct. And no one is talking about selling a salvage part as new. These service departments are operating like indies for non-warranty work. In my eye, that makes them the good guys.

"If spending money you don't have is the height of stupidity, borrowing money to give it away is the height of insanity." -- anon
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