Date registered: Jun 2008
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Headrest doesn't stay at an angle
I have a 2008 C350 with manually adjustable headrest. It can go up and down and tilt at an angle. When I tilt the headrest there isn't any firmness to the motion and the headrest just flops back down to the neutral position, which is vertical. It happened suddenly without an accident, the neck protection system has not been activated. As far as I can tell there must be a spring or some kind of friction mechanism that is malfunctioning. The thing is I just came from the dealer for the first year service and kept the car there for two days. Is there any way I can take the headrest apart myself and fix it? Thanks.