Do you have to go to a Mercedes dealer for a recall? - Mercedes-Benz Forum

 
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post #1 of 10 (permalink) Old 05-02-2009, 08:54 PM Thread Starter
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Do you have to go to a Mercedes dealer for a recall?

I have a Power Steering recall on my ML320, do I have to go to a Mercedes dealer to have this fixed free or can I take it to any certified garage to fix for free....I have never had to take a car in for a recall before.

Thanks for your help...
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post #2 of 10 (permalink) Old 05-02-2009, 09:07 PM
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Originally Posted by wifey77 View Post
I have a Power Steering recall on my ML320, do I have to go to a Mercedes dealer to have this fixed free or can I take it to any certified garage to fix for free....I have never had to take a car in for a recall before.

Thanks for your help...
No, you don't have to go to dealer. BUT make sure they only replace the parts that pertain to the recall. they must document the replaced parts on the repair order. you can take a copy of the repair order to a dealer and they will reimburst you. call the 800 number for Mercedes Benz talk to the custumer assistance center. Good luck

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post #3 of 10 (permalink) Old 05-03-2009, 06:40 AM
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Go to the dealer. Much less hassle and no out-of-pocket expense.
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post #4 of 10 (permalink) Old 05-03-2009, 11:50 AM
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Ditto to oliverb.

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post #5 of 10 (permalink) Old 05-03-2009, 07:32 PM Thread Starter
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Thanks for your input, I will go to the dealer.
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post #6 of 10 (permalink) Old 05-03-2009, 07:36 PM
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In case you didn't find some info on the forum already -Mercedes dealers are famous for presenting each customer with a list of "safety-related required jobs" with high $$$$ number attached to them. Just ignore the list and take the truck to your trusted mechanics.
Enjoy your new ride.
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post #7 of 10 (permalink) Old 05-03-2009, 07:42 PM Thread Starter
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Originally Posted by Kajtek1 View Post
In case you didn't find some info on the forum already -Mercedes dealers are famous for presenting each customer with a list of "safety-related required jobs" with high $$$$ number attached to them. Just ignore the list and take the truck to your trusted mechanics.
Enjoy your new ride.
Yea, I am a bit nervous about going there, I have heard about that same sort of thing from other people on this site. I plan on taking it to one of my mechanics soon to have it inspected, since I didn't do that already. I may be naive, but I'm hoping for the best. Thanks again.
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post #8 of 10 (permalink) Old 05-04-2009, 12:31 AM
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Originally Posted by wifey77 View Post
I have a Power Steering recall on my ML320, do I have to go to a Mercedes dealer to have this fixed free or can I take it to any certified garage to fix for free....I have never had to take a car in for a recall before.

Thanks for your help...
I think with most recalls, you will find that you are being asked to take the vehcile to an authorized dealer service center for the recall work. The only time you can be reimbursed is if you have had to pay for work related to the recall prior to receiving the recall notice. If you read your recall notice you will see nothing about the option of having the recall performed elsewhere and being reimbursed for it.

The NHTSA requires that Mercedes' makes a good faith effort to notify all owners and ensure that the recall work is performed as required. Record keeping and reports have to be maintained for audit purposes. Since non-Mercedes service centers are not plugged into this system, no allowance is made for having the work performed at independents. You can have the work done at an independent service center, but good luck on being reimbursed.

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Last edited by nlehre; 05-04-2009 at 12:37 AM.
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post #9 of 10 (permalink) Old 05-04-2009, 06:08 AM
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Why not give your MB dealer the benefit of the doubt and use his services for this first, covered expense. That way, you'll get the recall done for free and at the same time you might get a better feel for your particular MB dealers' service department. They can't all be crooks, and to assume they are is really not that fair.

JJ
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post #10 of 10 (permalink) Old 05-04-2009, 06:17 AM
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Quote:
Originally Posted by nlehre View Post
I think with most recalls, you will find that you are being asked to take the vehcile to an authorized dealer service center for the recall work. The only time you can be reimbursed is if you have had to pay for work related to the recall prior to receiving the recall notice. If you read your recall notice you will see nothing about the option of having the recall performed elsewhere and being reimbursed for it.

The NHTSA requires that Mercedes' makes a good faith effort to notify all owners and ensure that the recall work is performed as required. Record keeping and reports have to be maintained for audit purposes. Since non-Mercedes service centers are not plugged into this system, no allowance is made for having the work performed at independents. You can have the work done at an independent service center, but good luck on being reimbursed.
+1, I work in a specialist here in china and we will not assist in warranty work because the dealer will not re-imburse the customer. Learn't the hard way so please use the dealer. Besides, how can you expect your Dealer to take responisbility for repairs carried out by an indy or a specialist? All warranty work MUST be carried out and documented by the dealer.

ERIC.

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Last edited by eric242340; 05-04-2009 at 06:21 AM.
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