CPO Warranty Work question on C Class - Mercedes-Benz Forum

 
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post #1 of 4 (permalink) Old 02-27-2009, 07:46 AM Thread Starter
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CPO Warranty Work question on C Class

Hello all. I have a 2002 C240 that has been giving me a vibration problem between 30-40mph. I started the whole warranty process in January but the problem wasn't taken seriously till February 6th... Which was 2 days before my warranty expired. Prior to Feb 6th they balanced the wheels, changed tires etc. On Feb 7th (still 1 day of warranty left) they changed my motor/tranny mounts and replaced the differential. They said the problem was solved... Great. I picked the car up after hours from the sales department and as soon as I drive the car off the lot, I still feel the vibration. I pulled a U turn and told the salesman the problem was still there BUT my warranty is up. He said no problem. Take it home and call service in morning.
Now, they are telling me they have to spend 8 hours checking drivetrain alignments and I'm being told that "adjustments" are not covered under warranty and that I'll have to deal with the idiosyncrasies of the car. Is that right? Does MB not cover adjustments to alleviate vibrations under warranty? Also, since this process was started under warranty and the problem is still there after expiration, do they still have to cover it?

Thanks!
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post #2 of 4 (permalink) Old 02-27-2009, 08:59 AM
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Contact the Regional Rep if you can't resolve the problem at the dealer.

Have all details and documents(with a time line) with you from the beginning. If you keep an accurate and detailed paper trail it will help.

Persistence without blow-ups will also help. Good luck.
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post #3 of 4 (permalink) Old 02-27-2009, 09:13 AM Thread Starter
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Thanks a lot Derek. Where can I find the phone number to the one in CT?

Thanks!
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post #4 of 4 (permalink) Old 02-27-2009, 09:50 AM
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They dont have phone #s for you, see the service manager, and ask him/her to schedule a meeting. The MB zone rep will review your file before meeting, see how it goes. If you contact MBNA directly they will contact the zone guy, and reply with his/her answer.
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