BenzWorld Junior Member
Date registered: Feb 2009
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Dealing with a horrible dealer for service
Does anyone have any advice on how to deal with a horrible dealer for servicing? I live in a smaller town, Normal IL, and they are the only dealer around for miles. Their service organization is completely incompetent. Here are some examples:
Took my 2006 ML350 in (still under warranty), for a chirp in the engine. They had it all day, said they fixed it, before I pull out of the garage, chirp starts again. Took them 2 more tries to get it fixed.
Next time, I went in for a service B and had a headlight out. I pull out of the garage and headlight goes out, I asked if they changed it and they replied, oh we jiggleded it and it came back on. It is a Mercedes, I can pop for a new lightbulb.
I had the resivoiur on my power steering go out. I paid for new part and they would call when it came in. 3 weeks later, I call them and they responded, we installed that already. Are you kidding me, I think I would have noticed me going to get my car serviced!
I have several more, but the worst was the last one. My engine started backfiring, with 65,466 miles on it. Took it in on a Wednesday expected a call say by Friday with a clue as to what was wrong, nothing, no call. I called them and they said tomorrow they would have more. This went on for 36 days!! I got to a point where I only called once every 5-7 days or so, but never once did they call me. So, 36 days, they have no loaners, no calls, I finally called MB USA and they helped a little and eventually covered most of the costs, but still the dealer was crap. I called Mercedes of Westmont, IL (150 miles away) to speak with an advisor to just get advice and the guy was even willing to act as a middle man dealing with my current dealership. of course the service advisor at Suds Mercedes in Normal literally flipped and hung up on me at the very notion, but this is the service I expect from Mercedes.
So, I got my ML350 back finally, but where do I go from here? I am screwed and Mercedes really doesn't seem to care and the dealer clearly doesn't.