BenzWorld Junior Member
Date registered: Nov 2008
Vehicle: 1988 260E
Location: Palm Beach, FL
Mentioned: 0 Post(s)
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TeeZee, sounds like a fun and interesting internship you've got.
Found it interesting that all of the examples of possible suggestions you cited were basically about amenities while in the dealership. I may be in the minority here, but I don't go to a car repair business for their lattes or flat screen TVs. Sure, for those times when a customer waits while his car is in service, there should be a comfortable waiting room and restroom facilities. But what matters to me, is that service advisors have the first, friggin' notion what they're talking about, along with the ability to talk with the assigned technician either before or after the work is done, and that someone on behalf of the dealership management does some form of quality control on the tech's work before the car is returned to the customer, to ensure that everything ordered was actually done, that there aren't obvious problems that are left to the customer to discover (hoses not reconnected, oil filler caps left off, greasy fingerprints on upholstery, all of which have happened to me at a dealership). In short, if the MBz brand is to stand for uncompromising quality again, the mechanical work performed there has to be uncompromising every time, the first time.
Good luck with your assignment.
1988 260E (Anthracite Grey over Palomino)
Owned since new; still strong and smooth @ 197K