Date registered: Feb 2008
Vehicle: 2004 W220 (S430) ; 2001 R129 (SL500) Sport
Location: Alabama Gulf Coast--formerly Charlottesville, VA
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I bought my S 430 used, but still under factory warranty, from an independent dealer. When I took my car to the dealer for service, I was told that no loaner would be made available to me because I didn't buy my car from them, even though one call required the car for a weekend.
I bought my wife a Lexus LS 430, used but still under factory warranty from the same dealer. The Lexus dealership has treated her like she was the only customer they have. She gets a NEW (not a nasty fleet car) loaner even if her car is in for half a day, they follow up repair and service religiously, and have done $4200 in warranty repairs (driver's seat heater, mirror motors on both sides, and rear window shade assembly) without blinking. The fact that we didn't buy the car from them has never been mentioned.
The Mercedes dealer put off a TPMS repair until the car was out of warranty by resetting it three times. Now that it is out of warranty, he wants nearly $1000 to repair it.
I have owned two other MB (W108, W124, and this one). In the other two cases, I was treated as I expected to be treated by the dealership rather than like I had s*&t on my shoes. If this is the level of customer service MBUSA allows its dealers to offer, you deserve every slam you get.
Instead of asking what more you can do, why don't you do what you promise to begin with?
"Don't pick a fight with an old man. If he is too old to fight, he'll just kill you."--John Steinbeck