BenzWorld Junior Member
Date registered: Dec 2008
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Caveat Emptor... Before investing in online resources to determine a used vehicle's history of crashes, title changes, major repairs and maintenance, suggest you might consider the following...
A consumer advocate group claimed in a 2007 class-action settlement that Carfax consumers are being deceived by the company's claim that its vehicle history reports are based on searches of its "nationwide" database, when, in fact, the database does not include police accident data from 22 states and the District of Columbia.
If the company mentions this little gap in its coverage to prospective customers, sure haven't seen it.
The 2007 settlement allowed some former customers who complained about this to choose between a coupon for another Carfax report or a coupon for $20 off a car inspection by another company.
While Carfax's limitation is not mentioned on its Web site, the company does warn that its reports are "the first step to protecting yourself against buying used cars with costly hidden problems."
"In addition to getting a Carfax Report, before you buy a vehicle we recommend taking a test drive and having the vehicle inspected by a qualified mechanic," says the company.
This, and other similar information services that are ostensibly marketed as consumer protection, are rumored to be primarily funded by entities whose financial interests are actually in direct conflict with the consumer's. Even when you are paying for it, suggest following all of their money, if possible.
<Sigh> It's as if there now needs to be a consumer protection group to watch consumer protection groups!