Dealer refuses to release prior records - Mercedes-Benz Forum

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post #1 of 25 (permalink) Old 01-08-2009, 05:34 PM Thread Starter
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Dealer refuses to release prior records

The dealer who I purchased my car from refuses to release the previous service records for the car until the previous, and only prior owner sends written permission to the dealer. The dealer called the prior owner and she won't release the records citing privacy. The car was almost exclusively serviced at this dealer. The dealer is feeding me a line about how there is some privacy act of 2001 that allows for this nonsense.

I've been told this before when shopping for a used Lexus, but another dealer was able to access the same records and provided them to me (no questions asked).

Since this dealer is not a new Mercedes dealer, their records are not logged into any kind of national database so they are the only ones with access to these records.

Is there anything I can do? Is there really a law or is this made up? I couldn't find a single thing on google that talked about this law.

I find this ridiculous. What harm could releasing service records to the OWNER of the vehicle cause???
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post #2 of 25 (permalink) Old 01-08-2009, 06:03 PM
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Good question.

I'm wondering if when they print the records, maybe the previous owners name/address/phone ends up printing too....

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post #3 of 25 (permalink) Old 01-08-2009, 06:15 PM
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There is no law, if the previous owner does not want it released, you dont get it. They can provide all warranty repairs, but they will only be line item. I think some of my old records have my CC# on them. they have address, phone#, when i trade a car they can record my service history, but I an not going to turn over anything. MY dealer in MA can not access any info from my dealer in FL other than warranty.
Dont buy the car!!!
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post #4 of 25 (permalink) Old 01-08-2009, 06:23 PM
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Be nice to him/her. It is really up to the Service Adviser. He/she can blank out the personal info of the previous owner.

They are not obligated to give you the VMI but it id up to the individuals (like almost everything else).

This may not apply to you this time, but another thing you can do is if you do take a car to a dealer for service, you can chat with the Service Adviser (be nice). You can then ask him/her to run a VMI of a car and most of the time, he/she will do it. The car being serviced does not have to be the car you want the VMI for.
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post #5 of 25 (permalink) Old 01-08-2009, 06:30 PM
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I was refused records as well and I understand the privacy issue.
Than lately lot of dealers post the service records available on Carfax.
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post #6 of 25 (permalink) Old 01-08-2009, 07:29 PM
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Quote:
Originally Posted by Kajtek1 View Post
I was refused records as well and I understand the privacy issue.
Than lately lot of dealers post the service records available on Carfax.
Yes, but I noticed the service records the MB dealer puts on Carfax are sometimes only partially complete, but certainly better than nothing.

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post #7 of 25 (permalink) Old 01-08-2009, 07:52 PM
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The reality is the records do not belong to the car or the owner of the car. They belong to the person who paid for the repair or to Mercedes Benz, the dealer, or the service agent. Buying a car does not entitle you to the repair records of the car except those records that may be public record or used to represent the vehicle for sale. If you are given the service records it is merely a courtesy, and may be illegal. You can certainly demand them as a condition of purchase--before you do the deal--but you don't have any right to them after the fact. I don't know if the first owner would prevail, but it would be an interesting lawsuit if the dealer gave the repair records to the buyer without the first owner's permission.

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post #8 of 25 (permalink) Old 01-08-2009, 10:03 PM
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My SA (while looking at the screen) verbally told me what service items were attended to by previous owner on my CPO ML350, but without much detail.

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post #9 of 25 (permalink) Old 01-08-2009, 10:57 PM
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How much it takes to bribe a janitor to access the computer after hours, or during lunch break?
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post #10 of 25 (permalink) Old 01-08-2009, 11:48 PM
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Quote:
Originally Posted by mr.xpowerseller View Post
The dealer who I purchased my car from refuses to release the previous service records for the car until the previous, and only prior owner sends written permission to the dealer. The dealer called the prior owner and she won't release the records citing privacy. The car was almost exclusively serviced at this dealer. The dealer is feeding me a line about how there is some privacy act of 2001 that allows for this nonsense.
The dealer owes you no duty to provide records.

Quote:
Since this dealer is not a new Mercedes dealer, their records are not logged into any kind of national database so they are the only ones with access to these records.
MBUSA does not store service records other than warranty or recall work. Routine service and non-warranty work is not reported to MBUSA, but is kept by the dealers.

Quote:
Is there anything I can do? Is there really a law or is this made up? I couldn't find a single thing on google that talked about this law.

I find this ridiculous. What harm could releasing service records to the OWNER of the vehicle cause???
Ownership of a vehicle does not give you ownership over other's property. You own the car.
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