Originally Posted by email@example.com
I have owned two MB's for the last 6 years and find them to be pretty unreliable for a luxury car.
I bought a certified 1999 E320 4matic in 2003, and also bought the Starmark extended warranty. From the start the transmission shifted roughly. I complained several times, but all MB did was change the tranny fluid (for $200). They even screwed that up, but that's another story.
I quit complaining because they were not going to do anything about it. This turned out to be a huge mistake. Six months after the Starmark warranty expired, the transmission blew. I just paid $6500 to have it replaced with a rebuilt one. If the incompetents at my MB dealer had fixed the problem when I first complained about it I wouldn't be out the $6500.
My questions are this: Who would I write to resolve this problem? And, do you think I have any chance of getting at least partially reimbursed?
Colorado Springs CO
There are several approaches you could use to resolve this problem.
1) Try to work with the dealer if possible. It sounds like your dealer may not be too responsive, so this may not be feasible. But at least try, so that the dealer cannot later complain that you did not give them a chance to make the situation right.
2) Go right to the top. Write a letter to the CEO of Mercedes Benz of America:
PO Box 350, One Mercedes Dr., Montvale, NJ 07645
CEO: Paul Halata
You will probably get a polite form letter, but no real help. That's what happened to me. But again, at least you tried.
3) File a complaint with your state department of consumer affairs, automobile division. Go to the deparment website. In California, we have the Bureau of Automotive Repair. The one time I filed a complaint with the bureau about a dealer issue, I got an immediate response from the dealer and a complete resolution to the issue.
4) You could take a different tack and a file a complaint with your state department of insurance stating that the terms of the extended warranty were not met. Again, go to their website. This worked for me when I had a warranty transfer issue. One letter to the dept of insurance and the warranty company contacted me and said they had made a mistake.
This could take some time to get resolved. But if you're patient and persistant, you stand a good chance of partial or complete reimbursement. Don't forget to take notes of conversations including dates and times, keep a copy of all correspondence, and document everything you can including service records. Do you have service records documenting your transmission complaints?