Question about what I saw yesterday in the dealer's service department - Mercedes-Benz Forum

 
LinkBack Thread Tools Display Modes
post #1 of 8 (permalink) Old 10-15-2008, 07:29 AM Thread Starter
~BANNED~
 
Date registered: Apr 2008
Vehicle: 1987 420SEL
Location: near Placerville, CA
Posts: 48
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
Question about what I saw yesterday in the dealer's service department

I had to go to the M-B dealer yesterday to get a new slider for one of the window tracks on my 420SEL. I have no complaints about this dealer, although I do all my own work and have never had them do any. The parts man was very polite, and since I'd never replaced the slider on the end of the window regulator before, I wasn't sure how to do it, and asked him if he knew how. He didn't, but he said it would be OK to go out in the service department and ask one of the mechanics. I did, and the mechanic was also very polite and helpful. He took the time to describe to me in detail how to do the job, which I really appreciated.

The only thing that gave me pause was that there were a whole bunch of late model cars in the service area with their engines torn apart for repair. In fact, just about every lift in the service department (it's a big dealer, and there were lots of them) had such a car on it, having its engine repaired.

Can anybody tell me what's up with that??
retroguybilly is offline  
Sponsored Links
Advertisement
 
post #2 of 8 (permalink) Old 10-15-2008, 11:17 AM
BenzWorld Elite
 
Michael Pillay's Avatar
 
Date registered: Oct 2003
Vehicle: 500SE AMG, E350 4matic, GL 450
Location: Michigan
Posts: 5,281
Mentioned: 0 Post(s)
Quoted: 80 Post(s)
No idea, but I think most of us with w126's have had to replace that slider that you had to get.

Mike
Michael Pillay is offline  
post #3 of 8 (permalink) Old 10-15-2008, 11:36 AM
BenzWorld Member
 
pmark3100's Avatar
 
Date registered: Sep 2008
Vehicle: 1982 M-B 380SL, 1998 Ford Taurus, 2001 Dodge Ram 2500, Kawasaki ZG1000 Concours
Location: S.W. Indiana
Posts: 364
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
Quote:
Originally Posted by retroguybilly View Post
I had to go to the M-B dealer yesterday to get a new slider for one of the window tracks on my 420SEL. I have no complaints about this dealer, although I do all my own work and have never had them do any. The parts man was very polite, and since I'd never replaced the slider on the end of the window regulator before, I wasn't sure how to do it, and asked him if he knew how. He didn't, but he said it would be OK to go out in the service department and ask one of the mechanics. I did, and the mechanic was also very polite and helpful. He took the time to describe to me in detail how to do the job, which I really appreciated.

The only thing that gave me pause was that there were a whole bunch of late model cars in the service area with their engines torn apart for repair. In fact, just about every lift in the service department (it's a big dealer, and there were lots of them) had such a car on it, having its engine repaired.

Can anybody tell me what's up with that??



The customer may have complained about a noise or the engine might be getting routine service. I've worked on engines that looked like you had the whole upper part apart but all I was doing was emissions service or upgrading some item. When you pay a premium price like you do for a new or late model Mercedes, the dealer will generally try to keep you happy. At least if he wants to stay in business. The sales people get all the bonuses but the service department usually keeps the lights on in the dealership.

Here's a little tip. The next time you go to buy a new vehicle, wander back to the service department and ask them what car they see the least of. Usually the more mundane car rarely breaks down so that's the one they see the least of.
pmark3100 is offline  
post #4 of 8 (permalink) Old 10-15-2008, 11:38 AM
BenzWorld Veteran
 
Date registered: Oct 2003
Vehicle: CL500, E430, SLK, Subaru...
Location: London
Posts: 648
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
That sounds to me like new-car buyers neglecting their servicing: not unknown. Also, in a garage you see busted cars! The un-busted ones are out on the road...

Steve
London, right in the middle
03 CL500 (Black/Grey, 48k, Comand, 7GTronic, Keyless Go) 302 Bhp
01 E430 (Silver/Black, 112k, Comand, Lingua, 7 seats, tow...) 275 Bhp
97 SLK (40k, Yellowstone, partner's car!) 200 Bhp
03 A210 AMG (Black/Black, 63k, project rescue car) 140 Bhp

...I make that 917 Bhp...!
LondonThing is offline  
post #5 of 8 (permalink) Old 10-15-2008, 12:59 PM
Lifetime Premium Member
 
MB-SV's Avatar
 
Date registered: Nov 2007
Location: overlooking Silicon Valley
Posts: 7,260
Mentioned: 0 Post(s)
Quoted: 77 Post(s)
Lifetime Premium Member
Hard to guess how torn down these engines really were at a glance.

S.


2013 Mercedes C250 Sport package PLUS steel gray metallic/black
2007 Lexus IS350 Sport package smoky granite mica/gray (+F-Sport, etc.)
2010 Honda Civic GX (CNG) white/tan
MB-SV is offline  
post #6 of 8 (permalink) Old 10-15-2008, 02:23 PM
BenzWorld Elite
 
Mercedes Benz of Florida's Avatar
 
Date registered: Dec 2006
Vehicle: 2000 Mercedes-Benz S500. Sold: 2000 C230K, Sold: 1997 Porsche 944S
Location: New York City, NY, USA
Posts: 1,271
Mentioned: 0 Post(s)
Quoted: 26 Post(s)
Send a message via Yahoo to Mercedes Benz of Florida
What's up with what? It's a Repair Facility!
You were in a Service Department and in that you will see cars needing repairs from the minor to major repairs and everything in between.

You can't be shocked, going into a Hospital Emergency Room and seeing Sick people everywhere!

You were very fortunate to have those guys take time out of their schedule to
walk you through those repair steps.
In today's cut throat environment, you truly have a rare Stealership.


Quote:
Originally Posted by retroguybilly View Post
I had to go to the M-B dealer yesterday to get a new slider for one of the window tracks on my 420SEL. I have no complaints about this dealer, although I do all my own work and have never had them do any. The parts man was very polite, and since I'd never replaced the slider on the end of the window regulator before, I wasn't sure how to do it, and asked him if he knew how. He didn't, but he said it would be OK to go out in the service department and ask one of the mechanics. I did, and the mechanic was also very polite and helpful. He took the time to describe to me in detail how to do the job, which I really appreciated.

The only thing that gave me pause was that there were a whole bunch of late model cars in the service area with their engines torn apart for repair. In fact, just about every lift in the service department (it's a big dealer, and there were lots of them) had such a car on it, having its engine repaired.

Can anybody tell me what's up with that??

Charles
New York City, NY
Richmond County

United States of America
Mercedes Benz of Florida is offline  
post #7 of 8 (permalink) Old 10-15-2008, 02:32 PM
~BANNED~
 
Date registered: Sep 2007
Vehicle: 99 Merc S420 (80k Mi) 07 Lexus LS460 (21k Miles)
Location: FL
Posts: 4,583
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
Starmarked Chrysler's getting their weekly service. That is what you saw.
mr.xpowerseller is offline  
post #8 of 8 (permalink) Old 10-16-2008, 07:46 AM Thread Starter
~BANNED~
 
Date registered: Apr 2008
Vehicle: 1987 420SEL
Location: near Placerville, CA
Posts: 48
Mentioned: 0 Post(s)
Quoted: 0 Post(s)
(Thread Starter)
"I've worked on engines that looked like you had the whole upper part apart but all I was doing was emissions service.."

OK, I understand. That was probably why. I'm not familiar with the service procedures for the newer cars. And this dealer has always been nice to me, even though all I ever do is buy parts, so I certainly don't want to criticize them unduly.
retroguybilly is offline  
Sponsored Links
Advertisement
 
Reply

  Mercedes-Benz Forum > General Mercedes-Benz Forums > General Mercedes-Benz

Quick Reply
Message:
Options

Register Now



In order to be able to post messages on the Mercedes-Benz Forum forums, you must first register.
Please enter your desired user name, your email address and other required details in the form below.

User Name:
Password
Please enter a password for your user account. Note that passwords are case-sensitive.

Password:


Confirm Password:
Email Address
Please enter a valid email address for yourself.

Email Address:
OR

Log-in











  • Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
     
    Thread Tools
    Show Printable Version Show Printable Version
    Email this Page Email this Page
    Display Modes
    Linear Mode Linear Mode



    Similar Threads
    Topic Author Forum Replies Last Post
    Rate your dealer's sales and service for the rest of us!! reallife W211 E-Class 0 08-23-2005 04:31 PM
    Service Department Feedback Duo-Art R171 SLK-Class 3 07-20-2005 01:47 AM
    Problem with service department keywestc320 W203 C-Class 20 02-19-2005 04:02 PM
    Had my first A Service yesterday, question on oil change... Forrest R170 SLK-Class 3 02-14-2002 03:37 PM
    Got my 32 order "officially" in dealer's sys yesterday! BillT R170 SLK-Class 0 04-04-2001 09:45 AM

    Posting Rules  
    You may post new threads
    You may post replies
    You may not post attachments
    You may not edit your posts

    BB code is On
    Smilies are On
    [IMG] code is On
    HTML code is Off
    Trackbacks are On
    Pingbacks are On
    Refbacks are On

     

    Title goes here

    close
    video goes here
    description goes here. Read Full Story
    For the best viewing experience please update your browser to Google Chrome