Paint issues with recently purchased E500 - Mercedes-Benz Forum

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post #1 of 21 (permalink) Old 06-02-2008, 05:22 PM Thread Starter
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Paint issues with recently purchased E500

My husband and I purchased a used E500 in 11/07. Although we love the car we are considering trading it for something more fuel efficient. We took the car to a local dealer last week who told us that the car had had the front left and right fenders, the hood, and the trunk repainted. We were very skeptical of this so I took it to a local Audi bodyshop, they said the same think. I just spoke with the dealer who sold us the car and he informed me that the paint is thicker on E500's in that area and reassured me the car had not been repainted, they all come from the factory that way. Now I'm not sure who to believe, I've been searching online trying to find answers but I can find nothing regarding uneven paint or paint thickness on Mercedes.

Does anyone have any knowledge of this? I am having a hard time believing the dealer.

Thanks so much!
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post #2 of 21 (permalink) Old 06-02-2008, 06:08 PM
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It's very easy to tell if its been repainted. Look and see if those areas look slightly different or you can see where it was taped at the edge of the body panels. Did you run a CARFAX on this car before your purchased it? Or was this a dealer Demo?
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post #3 of 21 (permalink) Old 06-02-2008, 06:12 PM Thread Starter
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Originally Posted by mr.xpowerseller View Post
It's very easy to tell if its been repainted. Look and see if those areas look slightly different or you can see where it was taped at the edge of the body panels. Did you run a CARFAX on this car before your purchased it? Or was this a dealer Demo?
We did run a Carfax, and it was clean. But from what I've heard Carfax isn't all that reliable anymore, who knows? I'm taking it back to the original place that told us it was repainted and they are going to show me exactly what and where it is evident. Now I just have to figure out if/how to fight Mercedes
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post #4 of 21 (permalink) Old 06-02-2008, 06:14 PM
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Was this a demo car? If so, then it could easily have been in an accident and repaired without CARFAX ever knowing. Dealers do this on a regular basis.
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post #5 of 21 (permalink) Old 06-02-2008, 06:17 PM Thread Starter
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Was this a demo car? If so, then it could easily have been in an accident and repaired without CARFAX ever knowing. Dealers do this on a regular basis.
They never told me it was a demo, the only thing I know is that they got it from another Mercedes dealer. Is there any other way for me to find out if is has been in an accident?
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post #6 of 21 (permalink) Old 06-02-2008, 06:51 PM
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Just to be clear, more information might help:

1) The place that sold you the car 11/07 was a Mercedes dealership?

2) Did the car have a Starmark Warranty or any other dealership warranty?

3) Aside from the claims about "new" paint, is the car otherwise operational?
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post #7 of 21 (permalink) Old 06-02-2008, 06:55 PM Thread Starter
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Just to be clear, more information might help:

1) The place that sold you the car 11/07 was a Mercedes dealership?
Yes

2) Did the car have a Starmark Warranty or any other dealership warranty?
Dealer Warranty, but it is now expired.

3) Aside from the claims about "new" paint, is the car otherwise operational?
Yes, we're just concerned about trade in/resale value, and not having this information disclosed to us when we purchased it. I'm not sure we would have bought it had we known about it being repainted.
***

Last edited by springbean; 06-02-2008 at 06:57 PM.
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post #8 of 21 (permalink) Old 06-02-2008, 07:00 PM
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They never told me it was a demo, the only thing I know is that they got it from another Mercedes dealer. Is there any other way for me to find out if is has been in an accident?
I'd be willing to bet it was a demo that was in an accident. You say it wasn't CPO (starmarked), only dealer warrantied. That tells us a whole lot right there. Why wouldn't it have been CPO'd? Accident damage.
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post #9 of 21 (permalink) Old 06-02-2008, 07:02 PM Thread Starter
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I'd be willing to bet it was a demo that was in an accident. You say it wasn't CPO (starmarked), only dealer warrantied. That tells us a whole lot right there. Why wouldn't it have been CPO'd? Accident damage.

What is CPO'd? Why does that tell you a whole lot? I am probably *ucked, can I ever find out what, if anything, happened? How?

Also, have you heard of paint being uneven coming from the factory? The dealer said only the hood, R/L front fenders and trunk (coincidentally the places I was complaining about) The hood read anywhere from 3-8.5 Seem s like a big gap to me.
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post #10 of 21 (permalink) Old 06-02-2008, 07:04 PM
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I'd be willing to bet it was a demo that was in an accident. You say it wasn't CPO (starmarked), only dealer warrantied. That tells us a whole lot right there. Why wouldn't it have been CPO'd? Accident damage.
Possibly, but why would MB dealer not just wholesale it off like they do with a lot of other substandard trades?

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