Warrenty Issue on 12 day old Merc - Mercedes-Benz Forum

 
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post #1 of 2 (permalink) Old 04-17-2008, 06:43 AM Thread Starter
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Warrenty Issue on 12 day old Merc

I recently purchased a brand Mercedes Sprinter to replace my old one. A couple of days ago the whole back axle seized up on it after owning it twelve days. I contacted the Mercedes dealer where I purchased it and they towed it away and delivered a temporary replacement.
They reported that the problem was caused by a rubber bung which covers the inspection hole in the axle coming dislodged and the oil in the axle subsequently leaking out. This caused the gears in the axle to heat up and wear themselves down which in turn seized the axle.
I have spoken to the dealer since and they have been extremely helpful. They have replaced the axle with that of a doner vehicle in their yard for the time being while a new axle is being delivered. The dealer informed since that they have contacted Mercedes themselves here in Ireland and they state that they do not intend to cover this fault under warrenty.
The garage have told me that they do not see why this should not be covered and they will push Mercedes to cover it.
Can anyone please give me some advice on this issue.
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post #2 of 2 (permalink) Old 04-17-2008, 07:55 AM
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If I understand right, the rear differential casing has a rubber bung and that has come off? It sounds like a difficult case because MB could always claim that you have hit some object (when reversing) and that has caused the rubber bung come off. I guess your casing is clear from any hits, you could always claim that there should be some scratches visible.

I've never worked on a Sprinter, if I've figured out the part correctly, it looks a bit odd if the plug or flap is rubber, are you talking about the part at the back of the rear differential, vertically about in the middle?
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