Date registered: May 2007
Vehicle: 2003 Mercedes Benz E500
Location: San Francisco Bay Area
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Quoted: 1 Post(s)
you had a spring perch failure, which unfortunately, is a rather common issue on the W210...
The are many threads in the W210 forum addressing this problem.
Your coil spring failure is relatively rare [to my knowledge] but the "run around" from MB is typical. You did not indicate your location, or how many miles/KMs on the vehicle. I would guess GB for the location.
New coil springs, or a good set from a wrecking yard won't be all that expensive, but I share your feelings that the failure should have not occurred in the first place. Also, BTW, while you are getting the springs sorted out, have your mechanic check the spring perches, peeling the mastic back to check for rust and separation on the spot welds, otherwise you may end up in "spooner's" situation.