How do you like your Dealer? - Page 2 - Mercedes-Benz Forum

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post #11 of 18 (permalink) Old 12-27-2007, 12:11 PM
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Originally Posted by debbibaron View Post
The dealer out is really great with their customer service. I call my SA let him know I am bringing it in. Get there early to get my little C class loaner, off to work or where ever I go until they call me to pick her up.
Car is always washed and clean.
^^^^^^^^^^^^^OK I give them that.

I am never nasty or snotty and if they have a little faux pau like they
^^^^^^^^^^^^^^^^^Neither am I.
have a few times they always make good by me.

Just received a gift card for $500 to get my sparks done (cost is under $500 and took it in yesterday at 88k miles.
^^^^^^^^^^^^^^I would like one too.

Car was idling for at least 10 minutes while I was chatting with my SA and no issue. As soon as I left after 5 minutes it started idling fast and check engine light came on. Took it right back and my SA made sure I got a loaner to take home over night and this morning he called to say when they put the new sparks in two of the ignition wires went bad that were due to the additional power the spark plugs put out. I was supposed to take my car in for her first smog since I owned it today but can't do it now. However, because of the inconvenience the dealer is smogging her free of charge after I get my first 150 miles with the spark plugs. I drive so much it will be very soon. They normally charge $135 for a smog. The smog place garage charges about $50. IT is better for me to drop it off get a loaner car, get a free smog at the dealer then to take her to a smog place and wait around for 30 minutes plus I don't have to pay for it. These are some of the little things that makes me go back to them.
^^^^^^^^^^^^^^^^Long story about some routine service
^^^^^^^^^^^^^^^^but I am quite sure someone paid for the "free" stuff.

I also make sure for Christmas I give my SA a nice bottle of wine (if I know he drinks it) or a Starbucks card which I gave my new SA because I know he goes there every day.
^^^^^^^^^^Whoops, I did not do this.

They appreciate customers who commend their outstanding custmer service and I have had nothing but great service from my local dealer.
^^^^^^^^^Whoops, I did not do this.

Oh well, lesson learnt.
Always brown nose and remember to tip/bribe your SA.
But then , isn't the relationship supposed to be the other way around ?
Who is the customer here ?

Last edited by mlfun; 12-27-2007 at 03:55 PM.
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post #12 of 18 (permalink) Old 12-27-2007, 05:35 PM
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Originally Posted by mlfun View Post
^^^^^^^^^Whoops, I did not do this.

Oh well, lesson learnt.
Always brown nose and remember to tip/bribe your SA.
But then , isn't the relationship supposed to be the other way around ?
Who is the customer here ?

For your information I DO NOT BROWN nose anyone! If I got shitty service I would not stand for it or go back. Once a year I will give my SA a token Christmas gift because I am ALWAYS WELL TAKEN CARE of!!
They replaced the two bad ignition cables that they didn't catch yesterday and I am getting a free smog so what is so bad about that?? If I am treated well them I like to show my appreciation. Like they say, do on to others as they do to you! Before you make a rude comment know your facts !
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post #13 of 18 (permalink) Old 12-29-2007, 12:58 PM
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I have only had my car for about one week.
The sales department is great. I have never seem such service. I don't know if I will ever use the service department but, you never know.
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post #14 of 18 (permalink) Old 12-29-2007, 05:49 PM
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How do you like your Dealer?

Fried or boiled,I'm not bothered either way.
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post #15 of 18 (permalink) Old 12-29-2007, 05:58 PM
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Originally Posted by Roch207 View Post

Viti Mercedes in Tiverton, RI

James Motor Cars in Lexington, KY

Quite a commute there Roch.

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post #16 of 18 (permalink) Old 12-30-2007, 05:17 PM
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I plan to have one dealer service the C300 and another nearby service the ML. Both vehicles are under warranty. Then I'll decide which dealer is best.


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post #17 of 18 (permalink) Old 11-23-2008, 12:00 AM
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Rallye Motors - Tops!

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post #18 of 18 (permalink) Old 11-23-2008, 04:19 AM
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the MB dealer in Goldens Bridge,NY is where i get parts from. I like them. Had a bad experience years ago with Pepe Motors in White Plains,NY

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