Date registered: Sep 2006
Vehicle: 1985 Mercedes 300TD, 2014 GLK250 Bluetec
Location: Cameron Park, California
Mentioned: 0 Post(s)
Quoted: 1 Post(s)
If you haven't noticed I live in Larkspur, California. Which is in Marin county and I work at the dealership in San Rafael. And if you are going to ask. I make $40,000 a year (and that includes Roadside income). And yes, I agree some dealers charge way too much which has in turn hurt business. $166/hr is a bit outrageous. However some bulb do take time to replace - Xenon in particular and if you feel that is a bit farfetched, how come you don't replace it yourself. And we don't charge and 1.5 to replace them either. The most I've ever charged was .2 hours and was for a xenon. Regular bulbs - no charge. And to program a key. Do you even know how its done for you to complain about it? Again you are paying not only for time to do the procedure but also the equipment cost and training for the technicians. Mercedes is in business to make money (just like everyone else) not to give people a pretty little car to drive around. A key from Honda is approx $108 and half an hour to program at the dealer (if it doesn't come pre-programed as for the older vehicles). And Honda's are still the easiest cars on the road for someone to steal. There is a reason you are paying so much to program a key for MB. Theft protection is high. Nearly impossible to steal.
And I've never left a car on the side of the road with no help. If I can't get them back on the road, I wait with them until a tow truck arrives to take them to the repair facility of their choice (not just the dealer). Again its not that hard. If you've had experiences else-wise, that should immediately be taken up with the dealer that the roadside technician works for.
Last edited by joshuajeeper; 12-24-2007 at 07:59 AM.