MBUSA Roadside Assistance - Page 4 - Mercedes-Benz Forum

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post #31 of 36 (permalink) Old 12-24-2007, 02:50 AM
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Originally Posted by johnamoss View Post
Katjek: from #25 above, why are you being such an ass? Most technicians don't make "big money", with the way dealerships are run these days. VERY few employees make above a very average living.
Maybe if you are so good, you should come to California. Local dealer not only charge $150/hr, but takes 1.5 hr to replace light bulb. or 1 hr to program 2 remotes. Not something I call small change.
Than you still left us guessing how many MB owners are left on the road without help from MB roadside assistance.

Last edited by Kajtek1; 12-24-2007 at 02:53 AM.
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post #32 of 36 (permalink) Old 12-24-2007, 07:07 AM
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This is the first bad experience with roadside I have heard. I had a BMW and I couldn't even get them to come out!

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post #33 of 36 (permalink) Old 12-24-2007, 07:56 AM
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If you haven't noticed I live in Larkspur, California. Which is in Marin county and I work at the dealership in San Rafael. And if you are going to ask. I make $40,000 a year (and that includes Roadside income). And yes, I agree some dealers charge way too much which has in turn hurt business. $166/hr is a bit outrageous. However some bulb do take time to replace - Xenon in particular and if you feel that is a bit farfetched, how come you don't replace it yourself. And we don't charge and 1.5 to replace them either. The most I've ever charged was .2 hours and was for a xenon. Regular bulbs - no charge. And to program a key. Do you even know how its done for you to complain about it? Again you are paying not only for time to do the procedure but also the equipment cost and training for the technicians. Mercedes is in business to make money (just like everyone else) not to give people a pretty little car to drive around. A key from Honda is approx $108 and half an hour to program at the dealer (if it doesn't come pre-programed as for the older vehicles). And Honda's are still the easiest cars on the road for someone to steal. There is a reason you are paying so much to program a key for MB. Theft protection is high. Nearly impossible to steal.

And I've never left a car on the side of the road with no help. If I can't get them back on the road, I wait with them until a tow truck arrives to take them to the repair facility of their choice (not just the dealer). Again its not that hard. If you've had experiences else-wise, that should immediately be taken up with the dealer that the roadside technician works for.

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Last edited by joshuajeeper; 12-24-2007 at 07:59 AM.
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post #34 of 36 (permalink) Old 12-24-2007, 10:52 AM
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$40,000 that's about poverty level in Marin County?
In my understanding this forum suppose to help all of us to work better in the future. I have better view on "the other side" of the issue, but that still doesn't make me satisfy with the system, that you represent.
I wasn't waiting "on the side of the road" for about 15 yeas since I dropped driving Oldsmobiles , but if the need arise - I have 3 choices of help. MB assistance, my insurance towing, or Bay Area freeway patrols.
Knowing that MB service have no towing option and very limited repair option, as well the dispatcher is on other side of the World - that would be the last call on my list.
Don't think it should be this way.
Merry Christmas.

Last edited by Kajtek1; 12-24-2007 at 10:58 AM.
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post #35 of 36 (permalink) Old 12-24-2007, 11:06 AM
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If I'm close to San Jose, then I have confidence in the MB road service. My wife used it successfully for a local flat repair 4 years ago.

On a road trip, prefer CSAA road service.


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post #36 of 36 (permalink) Old 12-31-2007, 02:15 PM
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