JOSHUA; this really is all your fault!
You "DARED" to post a bit of Help, some Professional Insight and now
you've been attacked. This is exactly what you get for even attempting
to help others out. To straighten out confusion.
So you see-it really is "your fault"
THANK YOU for your insight about Road Side Assistance.
It's good to hear from those in the trenches.
QUOTE=joshuajeeper;2671673]To redassag00: You are very welcome and yes, I do put a great deal of effort into my job and Thank You for your appreciation.
To Kajtek1: I don't do much Mercedes repairs while on Roadside. I am a full time technician at a dealer with 2 years of specialized Mercedes-Benz training (consecutively) with 5 years of experience in the business prior to that. The reasoning that we can do very little on roadside is that the vehicles are extremely complexed that requires pulling more than just P030x codes. That is left to be done at a repair shop (independents included - that have the equipment). CAN is a very complexed system that can't be "quickly" fixed while on Roadside. The service is to help assist a vehicle as quickly as possible. Sometimes that means a tow truck!
I am one of the top diagnosticians at my dealer (due to my training) and I do roadside for extra pay during the week. And for the most part it is very gratifying to be able to help someone who really needs it and is also very appreciative for the service.
The fact that the service is available to any Mercedes built after WWII for free (with SOME extras) is amazing. No other company does that![/QUOTE]