MBUSA Roadside Assistance - Page 2 - Mercedes-Benz Forum

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post #11 of 36 (permalink) Old 12-22-2007, 11:57 AM
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I have all good experiences with MBUSA roadside assistance
(which is lifetime by the way).
Call MBUSA and complain.
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post #12 of 36 (permalink) Old 12-22-2007, 01:08 PM
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MB Roadside works good

Originally Posted by Kajtek1 View Post
. When was the last time when you have seen MB roadside assistance driving a wrecker?
Personally, about 8 months ago I think. In the rural counties where a Mercedes Benz dealer is far away, they will contract with a local towing service, and send out a local tow company wrecker or flatbed.

Still the same sign and drive. No charge.

I called MB roadside for a lockout last month, in Los Angeles. The service vehicle came from Mercedes Benz of Encino and took care of it. That one wasn't free, though, but even so they cut me a break and charged only $65.00, about 1/2 the regular price for that they said.

I bet many older Mercedes drivers don't even know about this service. It is good. I think each call gets recorded onto the car's vehicle master inquiry (MB net report).

A long time ago they even came to my house (in San Francisco then, and it was raining hard, too) and changed out a battery, paid only the cost of the battery, labor was free. A good deal, by any measure.

It is a great service, and with parts for older cars still available, makes a good experience to have an older Benz, the company does care about them

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post #13 of 36 (permalink) Old 12-22-2007, 02:23 PM
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Just so that I fully understand the issue –

The roadside tech is there to change the tire. He's not supposed to bring a tire, just install the customer’s existing spare.

The customer's existing spare is 17 years old and doesn't hold air.

If the tech had taken the 17 year old, dry rotted tire to the nearest station, added air, came back, installed it – and at some point the obviously unsafe tire had come apart at speed (which is highly probable), and someone got hurt, guess who gets sued?

MB USA should give the tech a bonus for passing a "common sense" exam.
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post #14 of 36 (permalink) Old 12-22-2007, 02:40 PM
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I agree with MarcusF, I have had good service from them, maybe just this guy had an attitude problem, I also have Geico and they also are very quick, used them for my other car, only had to use MBUSA once

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post #15 of 36 (permalink) Old 12-22-2007, 05:33 PM
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Originally Posted by cascade View Post
A long time ago they even came to my house (in San Francisco then, and it was raining hard, too) and changed out a battery, paid only the cost of the battery, labor was free. A good deal, by any measure.
What's you definition of "good" deal?
I replaced 2 batteries in sedans last year. Once I called MB roadside assistance and they charged me $128 for 24-months battery what included reseting everything.
The other time I bought the battery at Costco for around $70 and spend about 10 minutes on replacement and reseting everything. This one is having 100 months warranty.
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post #16 of 36 (permalink) Old 12-22-2007, 06:41 PM
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edit: nevermind this post. Irrelevent.

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post #17 of 36 (permalink) Old 12-22-2007, 10:48 PM
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Here is a standpoint from someone who is a Roadside Technician for MB.

First thing. That was extremely poor service and should never have been handled like that. Agreed a 17 year old spare should NOT be driven on, but to give advise to drive it flat is just unexcuseable!

They way it works (the majority of the time) is that there is a regular roadside techician during the day (business hours) and then regular technicians are on a rotation for nights/weekends. Quite more often than not, the Roadside techician's are very lazy and really don't know what they are doing which is very upsetting. Not to mention I'm the face that gets blamed for the last tech's mistakes that came out.

When you call 1800-FOR-MERC you are calling New Jersey. And they will send out a call to the technician that works for the closest dealer (or AAA contractor if no dealer is close by) to attend that individual.

We are very limited on what we can do on a roadside. The free service (sign and drive) is a jump start, change a flat tire (with a GOOD spare), or give some fuel (and yes we have diesel!). Beyond that, there isn't much we can do, due to technology's advancements.

OBDII scanners? Mercedes bypassed regular Onboard Diagnostics version 2 and went straight to CAN (controller area network) back in the early 1990's. These are Mercedes not Hondas. You need an advanced Laptop based diagnostic equipment to do almost anything on then (with the exception of older vehicles of course). Everything communicates with each other through networking. Not individual modules here and there.

Sorry for the ranting. But I am on call today and have already received two very pissed off customers. For one: It took me 30 minutes to call a customer because New Jersey forgot to send me a page and of course it was all my fault and two: It's just unacceptable that I would not install their spare tire because of excessive dry rot and suggested to have the vehicle towed (not to drive on it!).

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post #18 of 36 (permalink) Old 12-22-2007, 11:37 PM
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No offense Joshua, but sounds like you don't do much Mercedes repairs, but you seem to be tire expert?
When I was picking up new Mercedes in 1998, the senior salesman told me, that his dealership had technician supervisor taking the RSA calls, because their motto was putting the customer back on the road.
I wonder what happen to this motto in last decade....
I mean my wife can change the wheel and I am showing her how to read and reset codes. Sounds like she might need it?
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post #19 of 36 (permalink) Old 12-23-2007, 12:40 PM
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wow, I didn't even read the original post right. Just ignore my original comment.
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post #20 of 36 (permalink) Old 12-23-2007, 04:42 PM
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Does anyone know how long MB roadside assistance covers the car? Is it lifetime, no matter how many owners it's had?
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