Which model is it? I'm wondering about the wrong filter, how were they able to put a wrong filter in a way that it leaks oil? I have not heard of an engine wash at B-service, of course if it leaked oil, that would have to be cleaned but this is a different thing.
I don't know about Canada but I would assume the full B-service would have to be performed at a dealer (a certified shop or similar) but it would not have to be this one that does not seem to know how cars are serviced. Not sure if the majority of shops are bad, I don't think so, it is just that there is more talks about the bad ones but you should be able to find a decent one to let service the car. Or are you very far away from another shop?
Its an '03, c230k. So fairly bottom of the line, explaining why I cant afford to pay a $1000 a year in servicing.
Sorry, they didnt put in the wrong filter, it was simply a faulty filter. So it wasnt technically the technicians fault, but the filter is still their responsibility, and they should at the very least try to make it convenient for me to not have my engine running on half the oil, asap. The engine wash was before any of that happened, so they lifted the hood, and gave it like an $50 spray. This was a dealership in another city, and there are two in my city, one which has treated me like crap, and the other which i havnt been to, but has a website dedicated to their abismal service record. This is just trying to explain why I would rather gouge my eyes out then take it to a dealership.
In the United States, your service representatives claim would be half right: In order for your car to maintain its warrantee, all services must be perfomed in a timely manner. These services DO NOT have to be performed by a dealership. That said, typically, a dealer is the best place to have services performed.
Let me confirm that I understand what you're saying -
- You have a Mercedes-Benz that's under warrantee. The dealer said this car, that's under warrantee, has a faulty "computer" that indicates low oil conditions, when none exists. Why wasn't the "computer" changed under warrantee?
- You have an $800 service that includes "washing the engine". I'm unfamiliar with the Canadian service sechedule, but the "washing the engine" service isn't included in the factory service manual that I received. The differences in services between countries may be why your B service costs $800, while my dealer charges $325 for my car.
- What year and model Mercedes-Benz is this?
As an aside, according to the Yahoo currency converter, $800 Canadian is $825 US - I have GOT to pay more attention to foreign currency investments. The Canadian dollar has gone from 95 cents to $1.02 in the past month.
*They said they had suspected a computer malfunction before, so i could bring it in in about a week to get that fixed (by that time my engine would have seized).
*Im pretty sure they took the liberty of doing that themselves because I didnt ask for a full list of what they were gonna do ahead of time. I assumed they would be honest, and i was stupid for doing so.
* 2003, c230k. Ya, $CND kicks ass.
I would raise a little hell - MB canada does not seem to give a damn about CSI (customer service)
If you go out of the dealer for scheduled service - your primary risk is that the time you go back for something else - they will drop the no warranty bomb on you -
Then you get real pissed :-)
Im a little worried about that, but my dads a lawyer, so I would be able to fight it. The question im wondering about is, are there private technicians that are Mercedes certified? Like high-end shops that MBCanada has said is up to its standards, etc. I think they have this for bodywork.
You have no idea how it pisses us off :-)
when the canuck buck was 40 percent less than the US - there was an excuse to pay 40 percent more for the same car -
That excuse is gone but we **still** pay up to 40 percent more
In fact some lawyer in toronto is starting a class action law suit
His suit is **not** that our prices are 35 percent or more higher than the US (hey a company can make whatever price it wants) - but the manufacturers are strong-arming US dealers to not sell to canadians -
I guess the states closest to the canadian border were making a killing on canadian sales
I wouldnt be too upset about it. Something drastic will have to be done by Canadian dealerships, because the sales are plummeting. Plus the legal action of discriminatory sales in not selling to canadians in the states. For now just buy used from the states and you'll save plenty of money.