Im EXTREMELY UPSET WITH MERCEDES BENZ UPON THE DELIVERY OF THE CLS550 BAD EXPERIENCE - Page 4 - Mercedes-Benz Forum

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post #31 of 39 (permalink) Old 09-23-2007, 11:42 PM
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BTW as I read the post over and over again...I interpreted the post as if his parents bought the car but as they went in to drive it or he went in to drive it for a run...he saw the warning.

Cuz he used the collective noun "we" a lot....


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Originally Posted by max_benz View Post
So today I go with my parents to pick up the brand new CLS550 at the dealership. We bought it as a demo car with low miles. This car is amazing we got an excellent deal, than anyone else. So the car has been sitting at dealership for 2 weeks, because we were deciding if we wanted any accesories that they sell you with the car. Anyways we go pick up the vehicle, they had it out front waiting for us. We start the car and then leave the dealership. When we get home and drive the car again, I noticed when I used the keyless go, that on the instrument cluster it said Service C 83 Days Past Due. Im like what the f**k. Are these people crazy, they didnt even f**king service our automobile. They didnt do s**t at all, but wash the car and that was it. I was highly pissed off. I feel like tellin the dealership to take there car back and dont cash our check. You have 3 days to get a full refund. But this s**t is very unaceptable on Mercedes Benz. What the f**k was they doing and they didnt even notice this, and delivered the car like this. This is a 76K car and they would do some s**t like this. I wonder do they even f**kin service our vehicles at all or do they press the f**kin reset button to act like they did service, and steal our hard earned money. Im very pissed off right now. This is unacceptable 83 days past due for service. I just sold my C230 last week, and I am thinking about not gettin another Benz, after all that I seen what happens as far as service. We pay top dollar for the Mercedes Benz name, and we get treated worse in service than some Hundai. What a disgrace. What should I do, should I tell them give me a refund or what ?
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post #32 of 39 (permalink) Old 09-24-2007, 01:22 AM
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Good Luck! My 2 cents. The Mercedes Experience, Unlike Any Other
There are plenty of folks (a lot of which are on this board)
who will gladly pony up and grab their ankles
to get the MB experience :-)
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post #33 of 39 (permalink) Old 09-27-2007, 11:53 AM
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On my mercedes, the service warning comes right after I start the car and does this every time untill I get it serviced.
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post #34 of 39 (permalink) Old 09-27-2007, 01:58 PM
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Quote:
Originally Posted by chinny4290 View Post
BTW as I read the post over and over again...I interpreted the post as if his parents bought the car but as they went in to drive it or he went in to drive it for a run...he saw the warning.

Cuz he used the collective noun "we" a lot....

Chinny: Maybe he's FRENCH!!
OUI !
We!

Charles
New York City, NY
Richmond County

United States of America
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post #35 of 39 (permalink) Old 09-27-2007, 07:21 PM
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It all depends on when the car's build date was. Once the cars service counter was brought to life, it started counting the days till the next service is due. At PDI time, the warning more than likely wasn't present yet so no reset was performed ALTHOUGH the tech is supposed to reset it during PDI time to prevent this. I see it from time to time and unfortunatly it happens. If it is reset when you're already 4,000 miles in, its going to throw off your service interval from when it actually should be done. In most cases the car is left alone and allowed to count negative days parst service untill 13,000 miles or the 'one year from new' date is reached and then the service is performed and counter reset and everything is back to normal.

There's a very slim chance you're going to get a free service out of this at all ESPECIALLY with an attitude like that.


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post #36 of 39 (permalink) Old 09-28-2007, 11:53 AM
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The real issue with the service overdue 83 days is the possible effect on the car's warranty.

It is entirely possible that the car was started by dealer personnel and running whenever the buyers test-drove it, and also at the time of delivery - if that is the case, the buyer would never see the overdue warning, until starting it themselves after driving home. However, the car itself may maintain an internal record of the 83 days overdue, and it will be noted (with even more days overdue) at the next service.

Best solution is to calmly approach the dealer, inform them of the situation, and get something IN WRITING from MB - not just the dealer - saying that the warranty remains in effect.

Other than that, with only 4K mikes, there is no big problem - only the sloppiness of the dealer. It was either sloppiness in performing the service, or in simply doing the reset, as earlier posters observed. I'd be concerned about the first (that's where you'll need something from MB, not just the dealer saying your warranty is in effect), but not about the second, because maintenance records would then show the service was performed, with no warranty impact. But the FSS should be reset by the dealer in any case, and not allowed to accumulate.

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Last edited by Skylaw; 09-28-2007 at 11:57 AM.
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post #37 of 39 (permalink) Old 09-28-2007, 04:14 PM
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heh, heh......Buyer Beware! heh, heh.......
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post #38 of 39 (permalink) Old 09-29-2007, 10:33 PM
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So, yeah is it your benz or what? I have had two benzs myself but lol only paid 4 grand for them.

The star on the hood, sure does look good.



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post #39 of 39 (permalink) Old 09-29-2007, 11:33 PM
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Man, I still can't believe parents would buy anything like that. I used to drive around a 1968 Ford F-100 pickup that I paid $300 for during high school and now I have a 1985 300TD that I paid $1000 for with a blown tranny with a little more than 4000 miles on it! And not to mention, I work at the dealer now and I STILL drive my 300!

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