Always Remembered RIP
Date registered: Nov 2006
Vehicle: 1991 560SEC AMG
Location: Grass Valley, N. Calif. / Gardnerville, Nevada
Mentioned: 1 Post(s)
Quoted: 16 Post(s)
Let the customer talk to his tech!
Allow the customer the chance to SPEAK to the actual technician who worked on the car.
I only had the chance to do that once, and it was the difference between night and day, to actually talk to the tech himself and look at his shop notes.
Usually the Service Advisor or Service Writer acts as a buffer to keep the customer away from the techs who work on the car.
I'd bet if the prices were not stratospheric, allowing the customers to speak to the techs if they desired, would actually bring in some business that would otherwise go to the independent shops.
It might get mine. I would prefer to get my car repaired correctly the FIRST time, and the chance to discuss it with the mechanic rather than wait around in some plush waiting room, sipping champagne, eating biscotti, getting my shoes shined and talking about my tennis game with other Mercedes owners and reading the Wall Street Journal...
For the parts department - Be more helpful to customers wanting parts for gray market cars, be more willing to freely furnish VMI reports and decode them for customers, and try to be more competitive with prices if you want more volume parts business from retail customers and "walk-ins"
<--- superschnelle 300 hp 10:1 ECE euro HV, Hochverdichtung = high compression (11/2011) ... Wie im Freien Fall. Nur horizontal.
"I swear to god, it's like I live in a trailer of common sense, and stare out the window at a tornado of stupidity." >'='<
Last edited by cascade; 09-19-2007 at 10:35 AM.