Date registered: Dec 2005
Vehicle: 222.132 & 221.122 & 212.025 & 906.633
Mentioned: 3 Post(s)
Quoted: 37 Post(s)
To me the most important in service is to have the service done properly and if there is an issue, that would need to be fixed properly. At my place we never get a loaner, would be nice but still secondary to me. I assume you will soon wish they would fill up the tank at each service.
I'm with Streetglover on the point that as a customer I would prefer sometimes at least be able to talk directly with the service guys, I actually often have been with them and that is where I've been most satisfied with the outcome. I don't mean customers would start watching the technicians work but to talk with them when useful.
For parts I accept that many have to be ordered, the point is it would be more expensive for me if everything I want would be on the shelf. But my parts guys have failed finding as simple parts as the oil filter correctly, when I already knew they had difficulties taking into account the fact that my filter was not one they sell most, I reminded about the issue and still once got a wrong part. Last time it was already ok.
Also when I ask about accessories, they should be willing to do more home work to find out what options I have, if they don't know it straight away. If they knew more about retrofit or simple accessories, they would have more sales and more work for their technicians.
I often feel technicians neither have enough time to familiarize themselves with the car features, perhaps some are not even willing to do that but it must be difficult to find time for that too. After all, the shop cannot charge the customer from the home work.
I'm not expecting miracles, not even "first time right" always, a new car may have something that isn't straightforward in one go. Basic stuff of course should be fixed at once. If both parts guys and technicians were half as enthusiastic about the cars as forum member here, and willing to serve their customers as at any successful shop, I think that should be enough. I can see dealer guys here who just want to brag about their MB position, but also guys who really want to offer their voluntary help, allow us enjoy their experience for free.
If the car has been in good hands, the bill doesn't feel too high, in the opposite case any figure feels too high.