Angy customer - www.mbpartswarehouse.com - any experiences? - Mercedes-Benz Forum

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post #1 of 9 (permalink) Old 08-25-2007, 01:17 PM Thread Starter
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Angry Angy customer - www.mbpartswarehouse.com - any experiences?

Has anyone had any experience with mbpartswarehouse.com?

I ordered Green air filters for my 2001 SLK 320 from them - their site matched me to the incorrect part number - screen shot below:



Their cross-reference is incorrect, as verified with the Green filter website:



They sent me part number 2247 instead of 2249. Not an awful mistake in itself, really. I launched their live online chat to hopefully resolve the problem. I pointed out the mistake on their site, to help solve the issue. They offered to allow me to return the part. Still not an unacceptable resolution, until they told me I'd be responsible for return shipping.

Am I just too angry right now, or is this entirely unacceptable for them to expect me to pay for return shipping, when it was their mistake? I followed up with a phone call to their support, where the gentleman insisted that they sent what I ordered, and it was my fault, not any fault of theirs.

Someone please tell me that I'm not out of line here!
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post #2 of 9 (permalink) Old 08-25-2007, 01:52 PM
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You are NOT out of line. As a matter of fact, not only should they pay for ALL shipping but should also give you 10-20% off for your trouble or a coupon to use at you next purchase.
Call them, talk to someone inchage and threaten them that you are calling the BBB.
post #3 of 9 (permalink) Old 08-25-2007, 01:57 PM Thread Starter
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Quote:
Originally Posted by Designo_E320
You are NOT out of line. As a matter of fact, not only should they pay for ALL shipping but should also give you 10-20% off for your trouble or a coupon to use at you next purchase.
Call them, talk to someone inchage and threaten them that you are calling the BBB.
I requested to escalate the call and was told that no managers were on duty on the weekends. I can call back during the week, but "They will tell you the same thing - you ordered it so it's your fault, not ours."

I just sent them an email in the mean time, calmly describing my issue, but also making it clear that I will escalate the issue until it's resolved to my satisfaction. I completely understand that mistakes happen, it's all about how they're resolved!

Thanks for your reply, bud. I appreciate that.
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post #4 of 9 (permalink) Old 08-25-2007, 02:23 PM
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Did you pay with M/C or VISA? If so, file a dispute presenting the same evidence to your credit card company when they request it. It's almost certain they'll rule in your favor and when they do, the company will have to issue an RMA pickup to get their products back. So, they'll be paying shipping anyway. You probably won't be able to do business with these a$$holes again, but why would you want to?

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post #5 of 9 (permalink) Old 08-25-2007, 02:35 PM
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As an owner of a filter website, I can tell you that if our website provided the wrong information on your purchase, then we would have apologized, sent you the correct filter immediately, and included a return label so you could send the wrong one back.

Keep the filter and dispute the charges.

- Brian



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post #6 of 9 (permalink) Old 08-26-2007, 03:20 PM
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Quote:
Originally Posted by Designo_E320
You are NOT out of line. As a matter of fact, not only should they pay for ALL shipping but should also give you 10-20% off for your trouble or a coupon to use at you next purchase.
Call them, talk to someone inchage and threaten them that you are calling the BBB.
Ditto on that!!!
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post #7 of 9 (permalink) Old 08-27-2007, 03:14 PM
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This is not your fault. Their website had the wrong info so they should take care of the whole thing. If they don't help you file a compaint with the BBB; let us know if it does not get resolved so we won't order from them.

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post #8 of 9 (permalink) Old 11-07-2011, 07:18 PM
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Beware of this company. I ordered parts, they arrived, poor quality (okay, so what) they were cheap, agreed. Didn't fit well with damage to parts as a result. I contacted numerous times, received an RMA but was asked to wait for a FedEx label before a returning. I never got one. I re-contacted, but no help. So I am done with this company and I suggest you look elsewhere for parts. Not worth the risk.
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post #9 of 9 (permalink) Old 11-09-2011, 03:05 AM
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Quote:
Originally Posted by Designo_E320 View Post
You are NOT out of line. As a matter of fact, not only should they pay for ALL shipping but should also give you 10-20% off for your trouble or a coupon to use at you next purchase.
And offer you a toasted English muffin with butter and jam. That's a complete exaggeration, of course, but you get the point.

Felicita e un bicchiere di vino con un panino.
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