Date registered: Apr 2004
Location: The BlueGrass State
Mentioned: 0 Post(s)
Quoted: 3 Post(s)
I used, and recommended Performance First for years. They have always been quick and easy for both dealers and Indys to deal with.
As an end user you take your car to the dealer/indy and they diagnose the problem. They call PF who will look up the part/labor in "the book" and usually authorize that amount, less deductible to the service center and any parts not covered by the warranty. They may, or may not want to send an independent inspector to do a second diagnosis which may add a day or so.
As a service provider, you take the car in from the client, diagnose the problem, use "the book" to determine correct hours, price out your parts and call PF with the estimate. They will go through their procedures, telling you what they will pay for and what is the customer's responsibility [There might be a repair where the main item is covered under warranty but wear items like belts or hoses would not be covered]. SM gets with the client, tells them what is paid by whom and work starts.
It is usually very clear.
And Cascade is VERY CORRECT, check out whoever you decide to get.
Being smart is knowing the difference, in a sticky situation between a well delivered anecdote and a well delivered antidote - bear.
Last edited by mcbear; 08-23-2007 at 08:15 PM.